Emily Carmen Velez
New York,USA
Summary
Enthusiastic and passionate student skilled in customer service, administrative operations , communication and collaborations looking to contribute to team and operational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
College Assistant
Kingsborough Community College
New York , NY
11.2024 - Current
- Administrative duties: Administrative tasks include scheduling meetings for faculty and the department, taking minutes, reporting service issues, filing, and handling lab manuals and course materials.
- Inventory : maintaining office supplies and restock requests as needed. Labeling and documenting inventory supplies.
- Planning / Organization: prioritizing maintaining student records, organizing room changes, organizing departmental meetings and events, and addressing service issues throughout the science building, as well as maintaining class registrations, permissions, and waitlists.
- Office Operations: Scheduling and managing files, records, and meetings, printing, copying, and scanning. Communication with all departments throughout the campus.
- Faculty and student support: handling and resolving student/faculty conflicts or requests.
- Academic Inquiries: assisting and advising students with course information, registration processes, and referring students to learning platforms and centers such as advisement, tutoring, study groups, and research opportunities.
- Organized student files and maintained accurate records for academic departments.
- Supported office by handling telephone calls, emails, and basic letter responses on behalf of faculty.
- Assisted with the coordination of college events, such as orientations, open houses, and career fairs.
Team Leader
Green Apple Kids
Manhattan, New York
01.2024 - 05.2024
- Leadership skills : lead and support faculty and students to ensure a successful work enviroment.
- Teaching Ability : meeting the learning needs of students and engaging in anyway to promote and support students academic and personal growth.
- Critical Thinking Skills: analyzing, assessing, and resolving challenges students may face to encourage a positive and effective outcome.
- Classroom Management skills: planning and coordinatiing daily functions and operations of the classroom to maintain a structured and stable enviroment.
- Facilitated communication between parents, staff, and management effectively.
Team Leader
Just for Kids
Buffalo, New York
10.2022 - 11.2023
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Organized educational materials and resources for daily lessons.
- Prepared classrooms for daily activities, ensuring cleanliness and organization.
- Maintained safe environment for students during learning and free play time.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
Barista (seasonal position)
Starbucks
Buffalo, New York
10.2021 - 01.2022
- Communication skills : communicating with customers and team workers clearly. Greeting customers, actively listening to customers, and answering their questions. Maintaining a professional manner.
- Multitasking / time management: Quickly assessing tasks, registering and drinking operations simultaneously with quality and speed.
- Preparation / product knowledge: memory, properly handling ingredients, and equipment such as blenders and machines for espresso drinks , blended drinks and teas. Making customers aware of promotions, new items, and seasonal items.
- Health, food, and safety: Following correct procedures and protocols for food safety, preventing contamination, and understanding allergen information for customers.
- Assisted in training new baristas on beverage preparation and customer interaction.
- Managed inventory levels and restocked supplies as needed throughout shifts.
Team Worker and Barista (Seasonal)
Juice generation
Manhattan, New York
05.2021 - 08.2021
- Food and safety knowledge: Maintained a clean and organized workspace to adhere to health standards.
- Speed and efficiency
- Food inventory : Assisted in inventory management by restocking supplies regularly.
- Engaged with customers to provide product information and recommendations.
- Beverage preparation: Operated blending and juicing equipment efficiently during high-volume hours.
- Team work and collaboration skills: Collaborated with team members to prepare fresh juices and smoothies daily. Supported training of new team members on operational procedures and safety protocols.
Cashier (shut down during Covid-19)
GoFish Sushi
Manhattan, New York
01.2020 - 03.2020
- Transaction handling: Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit. Collected payments and provided accurate change.
- Packaging and organization skills: stocked the shelves with merchandise when needed. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Customer service skills : addressing inquiries and concerns promptly. Delivered high level of customer service to customers using active listening and engagement skills.
- Stocking and display: Assisted in inventory management by tracking stock levels and restocking supplies.
Cashier / Deli clerk (shut down)
Associated Supermarket
Manhattan, New York
02.2019 - 08.2019
- Customer service skills: handled cash, credit, and debit transactions securely following company protocols, greeted customers and provided friendly customer service , assisted customers with locating merchandise within the store, exchange and returns and lastly bagging items.
- Physical ability: stocked shelves with fresh products to maintain store organization, and checked expiration dates on items to guarantee freshness.
- Operating slicers and high-standard cleaning: performed opening and closing duties such as restocking supplies and cleaning work areas at the end of the shift, weighed, wrapped, and labeled meats, cheeses, salads, and sandwiches for customers' orders, and processed customer transactions accurately at the point of sale. .
- Food and Health Safety: prepared deli products according to food safety and hygiene standards and maintained cleanliness of workstations and equipment throughout shifts
Cashier
Keyfood Supermarket
Manhattan, New York
09.2018 - 01.2019
- Customer service skills: assisted with customer requests and answered questions to improve satisfaction.
- Handling of customers and transactions.: operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Self check out : identified needs of customers promptly and efficiently and processed customer transactions accurately and efficiently at busy supermarket checkout.
Education
Associate of Arts - Liberal Arts
Kingsborough Community College
Brooklyn06-2025
Medical Assisting Program - Allied Health
Kingsborough Community College
Brooklyn, NY03-2025
Nursing
New York City College of Technology
Brooklyn, NYSome College (No Degree) - Nursing
University At Buffalo
Buffalo, NYSkills
- Office management software and machine operation
- Reception duties
- Problem-solving
- Administrative support
- Microsoft experience (PowerPoint, Excel, Word)
- Teamwork
- EHR's knowledge
- Patient care
- Medical clinical tasks and safety
Certification
NYS OCFS Health safety
Languages
English
Professional
Spanish
Professional
Affiliations
- Sorority Alumni (University at Buffalo)
Accomplishments
- Philanthropy Award
- Recruitment Award
Timeline
College Assistant
Kingsborough Community College
11.2024 - Current
Team Leader
Green Apple Kids
01.2024 - 05.2024
Team Leader
Just for Kids
10.2022 - 11.2023
Barista (seasonal position)
Starbucks
10.2021 - 01.2022
Team Worker and Barista (Seasonal)
Juice generation
05.2021 - 08.2021
Cashier (shut down during Covid-19)
GoFish Sushi
01.2020 - 03.2020
Cashier / Deli clerk (shut down)
Associated Supermarket
02.2019 - 08.2019
Cashier
Keyfood Supermarket
09.2018 - 01.2019
Associate of Arts - Liberal Arts
Kingsborough Community College
Medical Assisting Program - Allied Health
Kingsborough Community College
Nursing
New York City College of Technology
Some College (No Degree) - Nursing
University At Buffalo