Emily Caron
Hendersonville,TN
Summary
Versatile Customer Service Specialist adept at managing client expectations and business reputation. Effective multitasker and clear communicator with 10+ years in hospitality industry. Experience managing front desk team of guest service specialists. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing and reliable professional consistently recognized for performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Preschool Teacher
Kid’s World Academy
09.2023 - 06.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
Sales Associate
Gorjana
04.2022 - 02.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized and maintained store visual appeal, engage customers, and promote specific merchandise.
- Built personal and professional relationships with clients to encourage repeat business and customer satisfaction.
Front Desk Manager
Laguna Beach Lodge
04.2019 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored and trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Conducted troubleshooting on back-end websites including Airbnb, third-party websites.
- Kept accounts in balance and ran daily reports to verify totals.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
Education
High School Diploma -
State of Tennessee
Skills
- Time Management
- Exceptional Customer Service
- Multi-tasking strength
- Reliable and punctual
- Client Relations
- Leadership Qualities
- Operations Management
- Sales and Upselling
Timeline
Preschool Teacher
Kid’s World Academy
09.2023 - 06.2024
Sales Associate
Gorjana
04.2022 - 02.2023
Front Desk Manager
Laguna Beach Lodge
04.2019 - 03.2020
High School Diploma -
State of Tennessee
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