Emily Carper
Houston,TX
Summary
I am an experienced professional prepared to contribute to provider care and support. I have spent over a year in the healthcare sector, and I am seeking current certification for Nurse Aide and EKG technician within the next few months. I pride myself on being adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. I have a strong focus on teamwork, adaptability, and achieving outcomes. Throughout my career, I have demonstrated skilled communication, basic medical procedures, and maintaining clean, safe environment. I am reliable, flexible, and ready to meet changing needs in both remote and physical settings.
Overview
9
9
years of professional experience
Work History
Admission Counselor
Southern New Hampshire University
10.2024 - Current
- Developed personalized recruitment strategies to enhance student engagement and enrollment rates.
- Conducted comprehensive assessments of prospective students' academic backgrounds and career goals to recommend programs.
- Collaborated with academic departments to align admission criteria with institutional goals.
- Implemented data-driven approaches to streamline the admissions process and improve applicant tracking systems.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
Admissions Counselor
Liberty University
07.2023 - Current
- Illustrated strong communication skills by managing a high volume calls through multi-line telephone systems and various corporate emails to assist applicants seeking assistance.
- Navigated multiple platforms, software systems, and company owned tools simultaneously.
- Maintained a focus on security by reporting phishing attempts and remaining connected to VPN services.
- Helped over twenty five families through the enrollment process daily, requiring a great attention to detail and accuracy to ensure a smooth transition.
- Address complex inquiries related to LUOA admissions, academic policies, and curriculum structure, often working independently via the company manual.
- Skillfully guided families through the enrollment process by implementing organization methods for ensuring timely follow-up on complex issues.
- Utilized management systems to document interactions, and is known by management to be an accurate, through, and fast note taker in my employee reviews.
- Enrolled new applicants in initial courses, providing comprehensive information, including financially relevant data.
- Direct parents and students to relevant resources, offering guidance to those preparing for coursework, collaborating with various departments.
- Maintained confidentiality through FERPA regulations.
- Upheld the integrity of documentation standards by ensuring registration is up to regulation or auditing protocols.
Caregiver/ Medicine Aid
Kare heros
01.2022 - Current
- Consistently ensured precision in recording and processing highly sensitive, critical, and confidential information, maintaining a high level of attention to detail.
- Demonstrated proficiency in maintaining detailed and organized records, whether in healthcare software or written data entry spreadsheets.
- Possessed strong communication skills by facilitating clear interactions with healthcare professionals or team members, often with a new facility every week.
- Demonstrated exceptional organizational skills, from managing patient information and test results to structuring data systematically.
- Proven ability to meet deadlines consistently, whether processing medical tests within specified timeframes or adhering to patient schedules.
- Equipped problem-solving skills in a team environment with other medical and administrative professionals.
- Operated with all safety and security measures and maintained confidentiality for patients and families.
Customer Service Specialist/ Technical Support
Express Jobs
03.2022 - 08.2022
- Used meticulous attention to detail daily by processing technical support documents, placing complex technology tool orders, and scheduling technical service requests across states with over 75 technicians.
- Collaboratively walked outsourced techs through surveys to plan out AP installations by inspection of building codes and layouts on a recorded call setting.
- Independently answered the Discount Tire technical support inbox Mondays and Fridays alongside my other duties, and still met company deadlines for other goals.
- Did troubleshooting for wireless networks and configured handheld devices, installing and troubleshooting multiple software and hardware platforms, and preloading the devices with our own accurate company data.
- Monitored truck routes, edited delivery codes, and processed driver payments with confidentiality of sensitive information.
Admissions Counselor
2U
11.2019 - 12.2021
- Utilized Salesforce Software to meticulously document hourly student interactions, strategically planning and organizing upcoming tasks for enhanced efficiency to met company deadlines.
- Independently fostered consistent engagement throughout all stages of the enrollment process, ensuring a personalized and supportive experience.
- Collaborated cross-functionally with various departments to proactively address student concerns, showcasing a team-oriented approach to problem-solving by writing the marketing emails for our department.
- Prioritized customer service excellence, achieving the highest Key Performance Indicators (KPIs) in 2020 through prompt communication and proactive outreach to students.
- Leveraged tech-savvy skills to troubleshoot and resolve technological issues with students, enhancing the overall student experience.
- Played a pivotal role in organizing and participating in webinars, contributing to the professional development of both students and colleagues.
- Collaborated with team members and management to brainstorm and implement strategies for a smoother handoff transition.
- Orchestrated class visitations over Zoom, adding a personalized touch to student interactions.
- Demonstrated adaptability by efficiently managing multiple pipelines in the absence of co-workers, ensuring continued operational success.
- Kept the weekly meeting minutes for the team.
Enrollment Counselor
Colorado Christian University
08.2016 - 08.2019
- Utilized dynamic online presentations to collaboratively showcase program details, costs, and financial aid options, ensuring a comprehensive understanding for potential students.
- Cultivated meaningful relationships with prospective students, employing a versatile approach through phone calls, emails, and texts.
- Maintained continuous communication from initial contact to one week after the commencement of classes.
- Collaborated with Student Success Advisors to address onboarding challenges, contributing to a smooth transition for students.
- Demonstrated accountability by consistently achieving monthly student recruitment goals.
- Made daily outreach calls to over 100 students without a dialar, dedicating a minimum of 3 hours to engaging in meaningful conversations to build rapport and address inquiries, and earning the highest in KPI after my first year of employment.
Data Analyst and Admissions Processor Temporary Worker
Colorado Christian University
05.2016 - 08.2016
- Received incoming mail for processing, filing, and directing to the appropriate staff member; this included college transcripts, Veteran Verification, FERPA consent slips, CLEP results, and various FAFSA forms requiring confidentiality.
- Biweekly assisted student requests in the Admission inbox, this included processing state identification, validating high school records, importing official college transcripts, and changing personal data for the student.
- Assisted with Registration Support emails, particularly with changing majors, extending classes, waiving subs, transferring credits, and adding and dropping classes with data entry skills.
- Processed over eighty transcript requests for third-party schools in Parchment in both electronic and paper form.
- Upon discovering seemingly erroneous information, I immediately communicated with my manager to discuss my concerns; this helped prevent over five cases of fraud.
- Effectively utilize various software tools and computer programs to research and input data for ensuring application accuracy and the validity of claimed information.
Education
Bachelor of Science - Community Health
Southern New Hampshire University- Online
Manchester, NHCertificate - Nurse Aide
Voyager CNA Program
Lakewood, CO08.2022
Bachelor of Arts (B.A.) - English
Colorado Christian University
Lakewood, CO06.2016
Skills
- Active Listening
- Recruitment
- Problem-solving
- Attention to detail
- Critical thinking
- Crisis intervention
- Decision-making
- Progress reporting
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Self motivation
Timeline
Admission Counselor
Southern New Hampshire University
10.2024 - Current
Admissions Counselor
Liberty University
07.2023 - Current
Customer Service Specialist/ Technical Support
Express Jobs
03.2022 - 08.2022
Caregiver/ Medicine Aid
Kare heros
01.2022 - Current
Admissions Counselor
2U
11.2019 - 12.2021
Enrollment Counselor
Colorado Christian University
08.2016 - 08.2019
Data Analyst and Admissions Processor Temporary Worker
Colorado Christian University
05.2016 - 08.2016
Bachelor of Science - Community Health
Southern New Hampshire University- Online
Certificate - Nurse Aide
Voyager CNA Program
Bachelor of Arts (B.A.) - English
Colorado Christian University
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