Emily Carver
Thomasville,North Carolina
Summary
Friendly and responsible candidate with strong customer service background and solid experience in supporting patients, families and physicians. Skilled at possessing basic understanding about managing patient records, coordinating and scheduling appointments and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Appointment and Transportation Coordinator
Graybrier Nursing And Rehab
12.2020 - Current
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
- Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or transportation concerns
- Enhanced communication between drivers, providers, and patients by implementing a organized information system.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Streamlined appointment booking process for increased clinic efficiency and customer satisfaction.
Medication Aide
Graybrier Nursing And Rehab
10.2020 - 12.2020
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Supported the nursing staff with essential tasks, streamlining the overall care process.
- Ensured consistent treatment by effectively communicating with multidisciplinary healthcare teams.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
Certified Nursing Assistant
Graybrier Nursing And Rehab
09.2013 - 12.2020
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
Certified Medication Aide - Nursing
Guilford Technical Community College
Jamestown, NC08.2020
High School Diploma -
East Davidson High School
Thomasville, NC06.2006
Skills
- Schedule Management
- Record Keeping
- Medical Terminology
- Healthcare Software Knowledge
- Customer Service
- Problem Solving
- Excellent Communication
- Conflict Resolution
- Patient Confidentiality
- Calendar Management
- Strong Organization
- Appointment Scheduling
Certification
- CNA - Certified Nursing Assistant
- MA - Certified Medication Aide
Timeline
Appointment and Transportation Coordinator
Graybrier Nursing And Rehab
12.2020 - Current
Medication Aide
Graybrier Nursing And Rehab
10.2020 - 12.2020
Certified Nursing Assistant
Graybrier Nursing And Rehab
09.2013 - 12.2020
Certified Medication Aide - Nursing
Guilford Technical Community College
High School Diploma -
East Davidson High School
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