Emily Case
Lindale,GA
Summary
Dynamic and results-driven professional with a proven track record at Everise, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency and fostering teamwork. Adept at multitasking and maintaining attention to detail, I thrive in fast-paced environments while delivering exceptional communication and support to clients.
Overview
2
2
years of professional experience
Work History
CVS BV Represent
Everise
Lindale, GA
11.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Inbound Call Center Representative
Results CX
Lindale, GA
09.2024 - 10.2025
- Handled inbound calls, providing timely and accurate information to customers.
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
- Documented call details in CRM system for tracking and follow-up purposes.
- Collaborated with team members to share best practices and improve service quality.
- Adapted quickly to new policies and procedures to maintain compliance standards.
- Maintained knowledge of product offerings to address customer needs effectively.
- Contributed to process improvements that enhanced operational efficiency within the team.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Outbound Sales Call Center Agent
Results CX
Lindale, GA
01.2024 - 08.2024
- Conducted outbound calls to prospective clients, promoting services and generating interest.
- Utilized CRM software to track interactions and manage customer relationships effectively.
- Adapted communication strategies based on client feedback to enhance engagement and satisfaction.
- Assisted in training new team members on call protocols and best practices for effective sales techniques.
- Resolved customer inquiries promptly, ensuring a positive experience while adhering to company policies.
- Implemented process improvements that streamlined call handling and increased efficiency across the team.
Education
Associate - Healthcare Administration
Bryant & Stratton College
NY03.2025
GED - GED
Murray County High
Chatsworth, GA05.2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
CVS BV Represent
Everise
11.2025 - Current
Inbound Call Center Representative
Results CX
09.2024 - 10.2025
Outbound Sales Call Center Agent
Results CX
01.2024 - 08.2024
Associate - Healthcare Administration
Bryant & Stratton College
GED - GED
Murray County High