Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emily Caskey

Mount Gilead,OH

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Taco Bell
Mount Gilead, OH
10.2023 - Current
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Ensured that customer service standards were met or exceeded at all times.
  • Monitored inventory levels and ordered supplies to maintain optimal stock.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Director of Operations

Taco Bell
Mount Gilead, OH
10.2022 - 08.2023
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Managed day-to-day operations of a large staff in multiple departments.

Education

Some College (No Degree) - Counseling Psychology

Post University
Waterbury, CT

Skills

  • Strategic planning skill
  • Training and development skill
  • Training and development background
  • Team leadership expertise
  • Team leadership strength
  • Business operations background

Certification

  • Serv-Safe Certified
  • Instructor/Proctor Certified
  • Serv-Safe Manager Certified

Timeline

Assistant General Manager

Taco Bell
10.2023 - Current

Director of Operations

Taco Bell
10.2022 - 08.2023

Some College (No Degree) - Counseling Psychology

Post University

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Emily Caskey