Summary
Overview
Work History
Education
Skills
Timeline
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Emily Castaldo

Houston,TX

Summary

Knowledgeable customer service professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

3
3
years of professional experience

Work History

Medical Receptionist

All Island Dermatology
03.2023 - 08.2023
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered 30-40 calls per shift to assist with customer questions and concerns.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.

Laboratory Aide

Acupath Laboratories, Inc.
08.2022 - 03.2023
  • Handled sensitive patient information with discretion, upholding strict confidentiality standards at all times.
  • Provided training to new employees on proper use of lab equipment.
  • Operated proper maintenance and safety of equipment, sterilization of instruments and discard of waste and material properly per HIPAA guidelines.
  • Oversaw lab equipment stock and placed orders to expand inventory.

Waitress

Avenue Social Kitchen and Cocktail
02.2022 - 11.2022
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Informed customers about daily and seasonal specials.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Manager/Waitress/Bartender

Corry's Ale House
06.2020 - 02.2022
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Conducted regular audits of cash drawers and reconciled discrepancies.
  • Worked with Microsoft Word and Excel daily to create menus, employee schedules and financial reports.

Education

Associates of Liberal Arts -

Nassau Community College
12.2020

Skills

  • Patient Billing
  • Computer Proficiency
  • Data Entry
  • Inbound Call Management
  • Interpersonal Skills
  • Work Prioritization
  • Critical Thinking
  • Program Planning
  • Communication
  • Customer Service

Timeline

Medical Receptionist

All Island Dermatology
03.2023 - 08.2023

Laboratory Aide

Acupath Laboratories, Inc.
08.2022 - 03.2023

Waitress

Avenue Social Kitchen and Cocktail
02.2022 - 11.2022

Manager/Waitress/Bartender

Corry's Ale House
06.2020 - 02.2022

Associates of Liberal Arts -

Nassau Community College

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Emily Castaldo