Emily Castillo
San Antonio,TX
Summary
A dedicated and result-oriented Customer Support Specialist with 8+ years of experience in delivering exceptional customer support. Seeking to utilize my strong communication skills and problem-solving abilities to contribute effectively as well as delivering outstanding service.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
Nationwide
01.2023 - Current
- Handle incoming calls and email inquiries from policyholders regarding insurance coverage, claims, billing, and general account information.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions.
Chat Support Specialist
TaskUs
01.2021 - 01.2023
- Responded to customer inquiries and provided accurate information about products and services via live chat
- Developed exemplary writing skills through continued correspondence with upwards of 80 customers per day via chat
Barista/ Team Lead
Target
01.2015 - 01.2020
- Adjusted job assignments and schedules to keep a steady pace with the dynamic business needs and keep up with customer demands
- Evaluated supplies by assessing quality, timeliness, and compliance of deliveries to maintain tight cost contracts and maximize business operational efficiency.
Server
Chili's Grill & Bar Restaurant
08.2013 - 11.2014
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Arts - Communications
University of Texas At San Antonio
San Antonio, TX12.2025
Associate of Arts - Communications
Palo Alto Community College
San Antonio, TX05.2014
Skills
- Photo editing
- Digital Illustration software
- Communication
- Salesforce
- Leadership skills
- Customer Success Management
- Online Chat Support
Timeline
Customer Support Representative
Nationwide
01.2023 - Current
Chat Support Specialist
TaskUs
01.2021 - 01.2023
Barista/ Team Lead
Target
01.2015 - 01.2020
Server
Chili's Grill & Bar Restaurant
08.2013 - 11.2014
Bachelor of Arts - Communications
University of Texas At San Antonio
Associate of Arts - Communications
Palo Alto Community College
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