Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Castillo

Snellville,GA

Summary

Upbeat, customer-focused Sales Associate with 4 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Muses Cabinets
Norcross, GA
12.2023 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.

Sales Associate

United Corp. International
Norcross, GA
06.2022 - 12.2023
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Used technology resources to assist customers in locating and selecting items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Obtained signatures for financial documents and internal and external invoices.
  • Increased purchase amounts by cross-selling with similar products.
  • Developed design plans for kitchen and bath remodeling projects, incorporating client specifications.
  • Created detailed drawings of cabinetry, countertops, fixtures and appliances using computer aided design software.
  • Collaborated with contractors to ensure designs conformed to building codes and regulations.
  • Researched products and materials such as tile, stone, wood, laminates and hardware to create aesthetically pleasing designs.
  • Provided cost estimates for labor and materials needed for completion of project.
  • Assisted clients in selecting colors, finishes and other aesthetic details of their kitchens or bathrooms.
  • Consulted with clients on the best use of space based on their lifestyle needs.
  • Worked closely with vendors to source appropriate materials at competitive prices.
  • Maintained accurate records of all job costs related to each project.
  • Generated purchase orders for materials used in each project.
  • Presented finished designs to clients for approval or modifications prior to installation.
  • Performed regular maintenance checks on completed jobs to ensure optimal performance.
  • Addressed any customer complaints promptly and professionally.
  • Attended trade shows and seminars regularly to stay abreast of industry trends.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Sales Associate

Willow Bath and Vanity
Norcross, GA
07.2021 - 04.2022
  • Assisted with research projects by gathering, analyzing, and summarizing data.
  • Created spreadsheets to track customer orders and shipping information.
  • Managed workflow processes related to document management tasks efficiently.
  • Updated existing data records and deleted unnecessary files.
  • Evaluated new technologies and recommended improvements to current systems.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Conducted market research to identify potential customers and their needs.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Contacted new and existing customers to outline benefits of products.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Demonstrated product features to align with customer needs.
  • Monitored customer order process and addressed customer issues.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Exchanged merchandise for customers and accepted returns.
  • Placed special orders or called other stores to find desired items.

Sales Representative

Lattitude Wireless
Norcross, GA
02.2020 - 06.2021
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.

Education

GED -

IPU Jose Marti
La Havana
03.2018

Skills

  • Business Development
  • Client Account Management
  • Payment Processing
  • Contract Preparation

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Customer Service Manager

Muses Cabinets
12.2023 - Current

Sales Associate

United Corp. International
06.2022 - 12.2023

Sales Associate

Willow Bath and Vanity
07.2021 - 04.2022

Sales Representative

Lattitude Wireless
02.2020 - 06.2021

GED -

IPU Jose Marti

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