Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Emily Castillo

Denver

Summary

Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes, and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.

Overview

2
2
years of professional experience

Work History

Associate Banker

BMO
Aurora
06.2024 - 08.2024
  • Customer Service Skills: Ability to interact with customers in a friendly and professional manner, addressing their needs and resolving any issues they may have.
  • Communication Skills: Strong verbal and written communication skills to clearly convey information to customers and colleagues.
  • Sales Skills: Ability to identify customer needs and offer appropriate banking products and services.
  • Attention to Detail: Ensuring accuracy in financial transactions and customer information.
  • Technical Skills: Proficiency with banking software and other relevant technology.
  • Financial Knowledge: Understanding of banking products, services, and regulations.
  • Ethical Judgment: Maintaining confidentiality and integrity in all customer interactions.
  • Educated customers about the features and benefits of different types of banking products offered by the bank.

Teller

Wells Fargo
02.2024 - 04.2024
  • Processed customer transactions accurately and efficiently.
  • Provided exceptional customer service through active listening and problem-solving.
  • Balanced cash drawer daily and resolved discrepancies promptly.
  • Maintained compliance with bank policies and regulations consistently.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.

Head Coach

Weld Central High School
08.2022 - 07.2023
  • Motivate and prepare team goals and individual skill development.
  • Demonstrated disciplinary leadership while assisting athletes with continuous progression in their athletic and academic skills.
  • Instruct individuals and groups in soccer rules, game strategies, technical and tactical skills, and sportsmanship.
  • Communicate constructive criticism to participants to help further develop their soccer skills.

Education

Business Certifícate 1 - Finance

Northeastern Junior College
Sterling, Colorado
01.2022

Skills

  • Organized
  • Dependable
  • Fluent Spanish
  • Fluent English
  • Banking regulations
  • Customer service
  • Sales techniques
  • Team leadership
  • Ethical judgment
  • Sales proficiency
  • Meeting sales goals
  • Building customized solutions

Activities

  • Women’s soccer at Northeastern Junior College
  • Chivas Club Soccer
  • Platte Valley Volunteer Referee
  • Civil Engineering Internship

Timeline

Associate Banker

BMO
06.2024 - 08.2024

Teller

Wells Fargo
02.2024 - 04.2024

Head Coach

Weld Central High School
08.2022 - 07.2023

Business Certifícate 1 - Finance

Northeastern Junior College

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