Emily Castillo
Little Egg Harbor,NJ
Summary
Experienced with customer service, food preparation, and maintaining cleanliness. Utilizes teamwork and communication skills to ensure smooth operations. Knowledge of multitasking and adaptability in fast-paced setting.
Overview
6
6
years of professional experience
Work History
Restaurant Crew Member
Raising Cane's Restaurants
08.2024 - 02.2025
- Assisted in food preparation and assembly for customer orders.
- Maintained cleanliness and organization of dining and kitchen areas.
- Provided excellent customer service by addressing inquiries and concerns.
- Collaborated with team members to ensure timely order fulfillment.
- Adapted to fast-paced settings while managing multiple tasks efficiently.
- Received training on menu items to enhance customer recommendations.
- Learned and followed safety protocols to maintain a safe work environment.
- Operated point-of-sale systems accurately during transactions.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Collaborated with team members for seamless service during high-volume shifts.
- Prioritized teamwork through assisting fellow crew members as needed during busy periods or low staffing situations.
- Maintained open communication with kitchen staff for expedited food preparation during peak hours.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Deli and Bakery Team Associate
Walmart
01.2024 - 04.2024
- Assisted in maintaining inventory accuracy through regular stock checks and system updates.
- Collaborated with team members to streamline checkout processes, enhancing customer experience.
- Supported daily operations by organizing merchandise displays for optimal visibility and accessibility.
- Learned and adhered to safety protocols, ensuring compliance within the work environment.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Operated slicers and other equipment safely while maintaining a clean workspace.
- Collaborated with team members to manage inventory levels and restock shelves efficiently.
- Provided excellent customer service by addressing concerns promptly and effectively.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Participated in regular training sessions to improve product knowledge and service skills.
- Greeted customers at counter to fulfill requests and answer questions.
- Assisted customers with product selection and inquiries to enhance shopping experience.
Fast Food Worker
King's Wok
08.2019 - 01.2024
- Supervised team members to ensure high-quality service and product consistency.
- Trained new employees on food preparation and safety protocols, enhancing team efficiency.
- Streamlined workflow processes, reducing order wait times during peak hours.
- Monitored inventory levels, facilitating timely restocking of supplies to prevent shortages.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Trained newly hired employees on routine tasks and customer service.
Education
High School Diploma -
Pinelands Regional High School
Little Egg Harbor, NJSkills
- Excellent customer service
- Patience and empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Food safety knowledge
- Food safety
- Food preparation
- Safe food handling
- Sanitation protocols
- Teamwork and collaboration
- Willingness to learn
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Cleaning
- Taking orders
- Cash handling
- Basic math
Languages
Spanish
Limited Working
Timeline
Restaurant Crew Member
Raising Cane's Restaurants
08.2024 - 02.2025
Deli and Bakery Team Associate
Walmart
01.2024 - 04.2024
Fast Food Worker
King's Wok
08.2019 - 01.2024
High School Diploma -
Pinelands Regional High School