EMILY CATOE, CSW
Summary
Healthcare executive with over a decade of experience leading multi-state ambulatory, recovery housing, and behavioral health operations. Proven track record in compliance leadership, multi-million-dollar P&L oversight, budget accuracy, and workforce development. Skilled in program expansion, grant acquisition, and building cross-functional partnerships that elevate patient outcomes. Strong focus on data-driven performance, quality improvement, and integrated care systems that support measurable growth across PHP, LIR, and recovery housing programs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Vice President of Ambulatory Services
Pinnacle Treatment Centers
01.2025 - Current
- Oversaw operational, clinical, and financial performance across multi-state ambulatory programs, improving efficiency by 15% to 20% with standardized workflows.
- Led multi-million-dollar budgeting and forecasting, maintaining accuracy within 3%, and supporting strong revenue and capacity growth.
- Directed and mentored a distributed team of 150+ employees, improving performance and retention by 10% to 12% through targeted development.
- Expanded ASAM 3.1, PHP, and low-intensity residential services into new markets, increasing patient capacity by 18% while maintaining full compliance.
- Strengthened integrated care by collaborating with clinical leadership to resolve operational barriers and improve measurable outcomes.
- Implemented scalable staffing models and treatment/housing pilots, reducing overtime reliance by 12%, and strengthening expansion readiness.
Vice President of Recovery Housing
Pinnacle Treatment Centers
10.2022 - 01.2025
- Led multi-state recovery housing operations with consistent 100% compliance across state and federal standards.
- Managed site acquisition, licensing, community relations, and multi-market expansion, accelerating launch timelines by 15%.
- Established key organizational leadership roles and enhanced hiring, onboarding, and retention strategies, improving staffing stability by 10% to 12%.
- Developed recovery housing policies and performance frameworks that elevated consistency and quality across markets.
- Launched and managed the Peer Support Specialist Program, establishing reimbursement workflows and increasing utilization by 20%.
- Expanded care coordination and strengthened partnerships with community organizations, legislators, and advocacy groups.
Regional Manager
Oxford House, Inc.
07.2015 - 10.2022
- Directed operations across 10 states, strengthening regulatory compliance, revenue oversight, and service expansion.
- Led a team of 35 staff, improving workforce capability through structured recruitment, development, and coaching.
- Maintained 100% compliance across multi-state government contracts while meeting all performance benchmarks.
- Secured more than $600K in private grant funding and supported multi-million-dollar government contract opportunities.
- Provided operational support to 350+ recovery homes, maintaining over 88% occupancy and ensuring residents received essential recovery resources.
Education
MSSW, Master of Social Work - Dean’s List PCE Grant Scholarship Recipient
University of Louisville
Louisville, KY05-2021
Bachelor of Arts - Social Work Dean’s List
University of Louisville
Louisville, KY11-2020
Skills
- Multi-State Healthcare Operations Oversight
- Ambulatory Services Administration (PHP, LIR, Recovery Homes)
- Regulatory & Accreditation Compliance (State, Federal, ASAM, Licensing)
- Budgeting, Forecasting & Margin Optimization
- Workforce Planning & Leadership Development
- Strategic Growth & Market Expansion
- Value-Based Care & Population Health
- Census Growth & Capacity Management
- Grant Funding & Contract Development
- EMR/EHR Systems Administration
- KPI Performance Management
- Patient Experience Improvement
- Crisis Response & De-escalation
- Community & Stakeholder Partnerships
- Policy & Program Development
- Peer Support Program Oversight
VOLUNTEER EXPERIENCE
- Opened multiple Oxford Houses in South Carolina
- Volunteer art teacher and tutor for homeless children, Volunteers of America
- Co-Chair, Rotary Youth Exchange Program
PROFESSIONAL DEVELOPMENT & MEMBERSHIPS
- PEO International Member, PCE Grant Chair (since 2022)
- West Virginia Leadership Academy (2020)
- NAADAC Member (since 2020)
- National Association of Social Workers Member (since 2019)
- Rotary International Exchange Student (1999–2000)
- ROTEX (since 2000)
- National Conference Trainer and Presenter (2016–2022)
- Fluent in French
Certification
Certified Social Worker (CSW) — Licensed since August 2023
Timeline
Vice President of Ambulatory Services
Pinnacle Treatment Centers
01.2025 - Current
Vice President of Recovery Housing
Pinnacle Treatment Centers
10.2022 - 01.2025
Regional Manager
Oxford House, Inc.
07.2015 - 10.2022
MSSW, Master of Social Work - Dean’s List PCE Grant Scholarship Recipient
University of Louisville
Bachelor of Arts - Social Work Dean’s List
University of Louisville