Emily Cecconi-Stewart
Salisbury,NC
Summary
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Detail oriented with administrative, organizational and customer service skills. Superior work ethic with a friendly demeanor, ready and willing to help wherever is needed.
Overview
15
15
years of professional experience
Work History
DSD Receiver
Foodlion Grocery Store
Salisbury, NC
08.2018 - 08.2021
- Resolved problems related to incorrect or damaged shipments from vendors in a timely manner.
- Communicated with vendors regarding any damaged goods or shortages in orders received.
- Inspected incoming merchandise for quality assurance, quantity accuracy, and adherence to customer specifications.
- Received and processed product shipments in accordance with established procedures.
- Organized stockroom shelves according to item size, type, style, or product code.
- Participated in physical inventories as needed by management staff.
- Interacted with customers to provide excellent service when necessary during receiving process.
- Identified discrepancies between shipment documents and actual contents of shipments.
Assistant Customer Service Manager
Foodlion Grocery Store
Concord, NC
06.2010 - 08.2018
- Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
- Coordinated with other departments within the organization to ensure smooth operation of all activities related to providing services for clients.
- Managed the recruitment process of new customer service personnel.
- Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
- Participated in regular meetings with senior management concerning strategic planning initiatives aimed at enhancing overall customer experience.
- Analyzed customer feedback data to identify trends and opportunities for improvement.
- Identified training needs to improve customer service quality.
- Organized events focused on improving relationships between customers and the organization.
- Assisted customers with inquiries, complaints and feedback.
- Implemented processes to ensure accurate and efficient order fulfillment.
- Generated daily, weekly and monthly reports on key performance indicators.
- Monitored customer service performance against established standards.
- Resolved escalated customer issues in a timely manner.
- Provided guidance to the team regarding operational tasks such as billing, refunds and returns.
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Conducted performance reviews for customer service staff.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Cashier
Foodlion Grocery Store
Concord, NC
06.2006 - 06.2010
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
High School Diploma -
Jay M Robinson High School
Concord, CA05-2007
Skills
- Love for children
- Record keeping
- Classroom monitoring
- Music appreciation
- Lesson planning
- Outdoor play supervision
- Lesson implementation
- Classroom organization
- Activity instruction
- Activity planning
Activities
- Children's Church leader on Sunday's (rotational)
- Grace City Kids on Wednesday nights (like awana)
- Parents night out every December
- Centri Kids Church camp with our church every summer
- Preschool board at Central United Methodist (Concord) from 2016-2019 (My daughters went to preschool here and I was on the board while they attended)
References
- Kyla Murphy- 336-250-5245- Over Children Ministry
- Mark Murphy- 336-250-2563- Pastor at Grace City Church China Grove
- Tiffani Cook- 704-467-9678- Colleague at Foodlion and Childcare for her daughter
- Teresa Verble- 704-467-3141- Manager at Foodlion when I was working in Concord
Timeline
DSD Receiver
Foodlion Grocery Store
08.2018 - 08.2021
Assistant Customer Service Manager
Foodlion Grocery Store
06.2010 - 08.2018
Cashier
Foodlion Grocery Store
06.2006 - 06.2010
High School Diploma -
Jay M Robinson High School
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