Emily Celano
New Orleans,LA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position in the travel and tourism industry. Ready to help team achieve company goals. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Front of House Manager
Picnic
Jackson, WY
04.2024 - 09.2024
- Assisted with training new staff members on proper customer service techniques.
- Monitored staff performance for exceptional customer service.
- Collaborated with chefs for prompt food order delivery to tables.
- Ensured consistent cleanliness of the dining area at all times.
- Aided staff when demand was heavy.
- Addressed customer complaints effectively.
- Managed cash register setup and money counting tasks.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Tracked sales data and generated reports on sales trends within the restaurant.
Guest Service Agent
Hotel Jackson
Jackson, WY
05.2023 - 10.2023
- Assisted with check-in and check-out procedures.
- Delivered exceptional customer service across phone, email, and in-person interactions, consistently adhering to Forbes standards for a luxury guest experience.
- Created personalized travel itineraries and managed booking processes, ensuring a high level of satisfaction and attention to guest preferences.
- Handled both booking finalization and billing accuracy.
- Aided operational tasks in both Events and F&B sectors.
Spa Receptionist
Epicure Day Spa
Oxford, MS
08.2022 - 03.2023
- Provided assistance with a courteous demeanor.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Informed clients about available spa services.
- Managed detailed logs of customer interactions using digital tools.
- Maintained cleanliness throughout reception area and spa.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Fostered strong client relationships ensuring repeat business.
- Prepared spa facilities by ensuring clean environment each morning.
- Executed administrative tasks including filing documentation.
Fine Dining Server
Nantucket Yacht Club
Nantucket, MA
06.2021 - 09.2021
- Handled requests ensuring compliance with dietary specifications.
- Addressed conflicts to ensure customer satisfaction.
- Ensured order efficiency by communicating clearly with the kitchen staff.
- Provided insights into menu options to facilitate informed customer choices.
- Acquired and applied deep bar knowledge, enhancing guest dining experiences.
- Timed customer check-ins to verify meal satisfaction after delivery.
- Maintained cleanliness by polishing glassware and utensils.
- Coordinated event preparation and dismantling activities.
- Demonstrated consistent professionalism in conduct.
Retail Sales Associate
Swap Boutique
New Orleans, LA
03.2019 - 08.2020
- Expanded understanding of designer consignment operations.
- Maintained consistent customer engagement through excellent service.
- Helped customers complete purchases and locate items.
- Processed sales, returns, and online orders using POS system.
- Managed efficient cash register operations
- Managed social media accounts.
- Ensured store cleanliness and organization.
Education
Bachelor of Applied Sciences - Tourism And Hospitality Management
The University of Mississippi
Oxford, MS05.2023
Skills
- Strategic Creative Thinking
- Client-Focused Service
- Strong Interpersonal Skills
- Professional Demeanor
- Punctual and Dependable
- Content Marketing
- Analytical Planning
Accomplishments
- Selected as 1 of 4 students to attend Virtuoso Travel Week as a guest of Strong Travel Services, gaining industry insights and networking with travel professionals.
References
References available upon request.
Timeline
Front of House Manager
Picnic
04.2024 - 09.2024
Guest Service Agent
Hotel Jackson
05.2023 - 10.2023
Spa Receptionist
Epicure Day Spa
08.2022 - 03.2023
Fine Dining Server
Nantucket Yacht Club
06.2021 - 09.2021
Retail Sales Associate
Swap Boutique
03.2019 - 08.2020
Bachelor of Applied Sciences - Tourism And Hospitality Management
The University of Mississippi
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