Emily Ceranova
Van Nuys,CA
Summary
I am an extremely organIzed, detaIled oriented and dependable candidate. I find myself successful at managing multiple priorities with a positive attitude. I have very strong communication skills, and I am highly energetic so I enjoy interacting with others. While I am great at working as a team, I also thrive individually. I find pride in everything that I do ensuring that Im always putting out my best work. I have a never ending willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RADT
Soul Detox And Recovery
2024.02 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Creates a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepare and lead groups daily
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assists with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Cashier Team Lead
7 Eleven Store
2023.09 - 2023.09
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Ensured compliance with all safety regulations while performing tasks.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Assisted customers with locating items within the store when requested.
Server/Lead Bartender
Lunas Bistro
2021.08 - 2022.08
- Maintained my sections and insured a welcoming and positive environment for all.
- Promoted daily food and drink specials.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Sales Associate
Victoria's Secret
2018.12 - 2019.04
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts, counting money back change and handling returns.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Overnight Store Manager
McDonald's
2018.01 - 2018.10
- Developed and implemented staff training programs to ensure customer service excellence.
- Performed daily store operations such as opening and closing, ordering inventory, scheduling shifts.
- Conducted regular performance reviews of employees and provided feedback for improvement.
- Maintained records of sales and other financial transactions.
- Enforced safety policies and procedures in the store environment.
- Managed cash flow by monitoring receipts, deposits, refunds, discounts.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Crew Member
Jack In The Box
2017.04 - 2017.06
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared salads, sandwiches, platters. according to established standards.
- Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
Room Attendant
Comfort Inn
2016.07 - 2017.02
- Maintained the lobby, hallways, elevator and all other guest areas of the hotel.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Ensured that all appliances were in proper working order by testing them regularly.
Party Host
Jump Around Fun Zone
2015.06 - 2016.03
- Greeted guests and provided them with party information.
- Organized seating arrangements, decorations, and food supplies.
- Assisted in preparing the entertainment program for the event.
- Coordinated catering services from outside vendors.
- Maintained records of attendance, guest list, and other relevant details about each event hosted.
- Ensured that all areas of the venue were kept clean throughout the duration of the party.
- Monitored children while in the inflatables.
Education
GED -
Bellingham Technical College
Bellingham, WA11.2017
Skills
- Exceptional time management
- Team leadership
- Customer service
- Issue resolution
- Cash handling and management
- Quality assurance
- Detail oriented
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Dependable and Responsible
- Flexible and Adaptable
Certification
- RADT Training - 03/2024
- Adult First Aid/CPR/AED Training- 2020
Timeline
RADT
Soul Detox And Recovery
2024.02 - Current
Cashier Team Lead
7 Eleven Store
2023.09 - 2023.09
Server/Lead Bartender
Lunas Bistro
2021.08 - 2022.08
Sales Associate
Victoria's Secret
2018.12 - 2019.04
Overnight Store Manager
McDonald's
2018.01 - 2018.10
Crew Member
Jack In The Box
2017.04 - 2017.06
Room Attendant
Comfort Inn
2016.07 - 2017.02
Party Host
Jump Around Fun Zone
2015.06 - 2016.03
GED -
Bellingham Technical College
- RADT Training - 03/2024
- Adult First Aid/CPR/AED Training- 2020
Similar Profiles
Nathaniel McGueNathaniel McGue
Front Desk Assistant at Helen Vine Detox and RecoveryFront Desk Assistant at Helen Vine Detox and Recovery
Imariah SmithImariah Smith
Behavioral Health Technician at Pines Recovery Life DetoxBehavioral Health Technician at Pines Recovery Life Detox
Natalie RayNatalie Ray
Certified Peer Support Specialist at Hope Valley Recovery And DetoxCertified Peer Support Specialist at Hope Valley Recovery And Detox