Emily Certo
New York,NY
Summary
Dynamic Associate Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
3
3
years of professional experience
Work History
Associate Account Manager
Open Influence
06.2022 - Current
- Successfully manage influencer marketing campaigns for high-profile clients, including Disney, Uber, and Barilla, with revenues exceeding $1M, ensuring adherence to campaign timelines, deliverables, and brand business objectives.
- Act as the primary point of contact for creators and clients, fostering strong relationships to facilitate smooth campaign execution and performance.
- Address daily client needs and requests promptly and strategically, offering valuable insights and solutions to maximize campaign impact.
- Handle a high volume of fast-paced email communications with creators, from initial sourcing and negotiations to guiding creative content development, resulting in seamless campaign rollouts aligned with campaign goals and KPIs.
5. Leverage analytical skills to identify trends and derive performance insights, enabling data-driven recommendations and effective campaign strategies. - Identify and develop new growth strategies for my current campaigns to hit ambitious revenue and performance targets.
- Consult with clients after sales and contract signings to resolve problems and provide ongoing support
- Work diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Account Manager
The Shelf
08.2021 - 06.2022
- Own the strategy and execution of the social media program: budgets, tactics, timelines, performance and reporting
- Identify and develop new growth strategies for my current campaigns to hit ambitious revenue and performance targets
- Secure a constant mix of partnerships that touch on client specific goals including brand awareness, driving conversions and revenue, and generating content for brand use
- Select, onboard, and manage relationships with 60+ creators at a time
- Handle all creator and client relationships, from pitching initial concept, to final contract signing and content delivery
- Lead all campaign reporting, highlighting program performance, engagement, reach, and learnings
- Manage a budget, allocate spend across the program to meet short and long term goals
- Manage client relationship both with The Shelf and between between client and talent
Wholesale Specialty Sales Assistant
Tory Burch
01.2021 - 08.2021
- Provide ongoing customer support and communication with a variety of specialty clients to ensure all orders are executed in a timely and organized manner resulting in strong relationship building
- Provide daily support to Wholesale Sales Director including drafting and answering emails, brainstorming campaigns, and proposing ideas to help with keeping the department running smoothly
- Execute a variety of PowerPoint presentations for Wholesale Director with topics ranging from new client proposals to sales reports
- Continuous analysis, monitoring and reporting of weekly stock updates and merchandise reports utilizing Microsoft Excel
- Responsible for responding to client questions and feedback
- Quickly mastered internal Customer Relations Management (CRM) software including SAP and
Education
Bachelor of Science - Marketing
The University of Alabama, CulverHouse College of Business
Tuscaloosa, AL2020
Skills
- Technical Positions
- Microsoft Word,
- Power Point
- Microsoft Excel
- Outlook
- Client Relations
- Reporting
- Managing Multiple Tasks
- Excellent Communication Skills
- Software Applications
Timeline
Associate Account Manager
Open Influence
06.2022 - Current
Account Manager
The Shelf
08.2021 - 06.2022
Wholesale Specialty Sales Assistant
Tory Burch
01.2021 - 08.2021
Bachelor of Science - Marketing
The University of Alabama, CulverHouse College of Business
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