Emily Chacon
Van Horn,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Assistant
Mercedes Hernandez
Rock Springs, WY
10.2020 - 07.2022
- Completed basic administrative work.
- Purchased and managed inventory of office and ensuring availability and cost-effectiveness.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Sorted mail received daily for distribution throughout the office.
Office Manager
Rock Springs Auto Repair. Proudly created with Wix.com
Rock Springs, WY
09.2020 - 06.2022
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Maintained confidential records relating to personnel matters.
- Managed office inventory and placed new supply orders.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained filing system for records, correspondence and other documents.
- Analyzed business performance data and forecasted business results for upper management.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Reviewed files and records to obtain information and respond to requests.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Recruited and trained new employees to meet job requirements.
Service Writer
Rock Springs Auto Repair. Proudly created with Wix.com
Rock Springs, WY
08.2019 - 06.2022
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Promoted available products and services to customers during service, account management and order calls.
- Prevented key account losses by researching discrepancies and correcting problems.
- Updated system with order specifics and customer details, preferences, and billing information.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Consulted with customers regarding needs and addressed concerns.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Scheduled and coordinated work for many customers each day in fast-paced setting.
- Contacted customers about potential service upgrades, new services and account changes.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
Housekeeper
Days Inn Hotel
Rock Springs, WY
06.2019 - 09.2019
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Sorted and counted linens and organized in storage areas.
- Returned rooms to occupant-ready status to satisfy future guests.
Ice Vender
Red Desert Ice
Rock Springs, WY
06.2016 - 08.2019
- Produced sales documents, finalized deals and filed records.
- Tracked contract renewals, expirations, amendments, and terminations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated register, handled cash and processed credit card transactions.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- summer employment
Education
Bachelor of Science - Biology
Texas Tech University
Lubbock, TX12-2024
Skills
- Guest relations
- Staff collaboration
- Problem resolving
- Vendor relationship management
- Creative thinking capacity
- Excellent communication skills
- Strong problem solver
- proficient in all Microsoft programs
- proficient in Linux programming
- type an average of 60 words per minute
- Proficiency in book keeping
- First Aid/CPR
Languages
Spanish
Professional
English
Professional
Certification
- certified phlebotomist in Wyoming
- Certified CNA in Wyoming
Affiliations
- Studied abroad
- volunteered at ACEing Autism
Accomplishments
- Honor role student
- Internship at Hospital Quironsalud Infanta Luisa
- Research Project at Texas Tech Health Science Center
Timeline
Personal Assistant
Mercedes Hernandez
10.2020 - 07.2022
Office Manager
Rock Springs Auto Repair. Proudly created with Wix.com
09.2020 - 06.2022
Service Writer
Rock Springs Auto Repair. Proudly created with Wix.com
08.2019 - 06.2022
Housekeeper
Days Inn Hotel
06.2019 - 09.2019
Ice Vender
Red Desert Ice
06.2016 - 08.2019
Bachelor of Science - Biology
Texas Tech University
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