Summary
Overview
Work History
Education
Skills
Timeline
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Emily Chaffee

Emily Chaffee

Chambersburg,PA

Summary

Results-driven department manager with 6+ years of experience leading cross-functional teams and delivering exceptional outcomes. Proven track record of developing and implementing strategies to enhance customer experience and increase revenue growth. Adaptable and passionate about taking on new challenges. Committed to excellence and eager to explore fresh opportunities and grow within a company that fosters a positive and supportive work environment.

Overview

11
11
years of professional experience

Work History

Press Department Manager & Support

Web 2.0 Ranker
02.2017 - Current
  • Managed team of 15+ members, overseeing daily operations and ensuring team members were on track to meet goals.
  • Recruited, interviewed, and hired team members and implemented mentoring strategies to promote positive feedback and engagement.
  • Created and enforced department policies, procedures, and standards to establish productivity and quality.
  • Collaborated with marketing team to develop and implement effective sales strategies, resulting in increased revenue and growth.
  • Developed and implemented processes for organizing and analyzing sales data, resulting in improved productivity and better decision-making across entire company.
  • Conducted team meetings to provide guidance, feedback, and motivation to team members, fostering positive work environment and culture of success.
  • Worked closely with developers to build software for press release syndication, ensuring that technology was user-friendly and met needs of both team and clients.
  • Established and maintained relationships with media partners in syndication industry, ensuring that all press release content was compliant with industry standards and guidelines.
  • Utilized basic SEO skills to optimize press release content for maximum exposure and impact.
  • Ran support sector for company, ensuring high levels of customer satisfaction and delivering desired results to clients.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Cashier

Food Lion
03.2016 - 03.2018
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Addressed customer needs and made product recommendations to increase sales.
  • Assisted customers with questions, concerns, and product inquiries, providing helpful and friendly service.
  • Performed cash, card and check transactions to complete customer purchases.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Built relationships with customers to encourage repeat business.

Food Service Crew Member

Rutters Convenient Store
08.2014 - 03.2016
  • Demonstrated expertise in food safety, including holding SERVSafe certification.
  • Operated cash registers and POS systems.
  • Undertook sole responsibility for opening and preparing kitchen, ensuring food items were properly prepped, and kitchen was thoroughly readied for daily operations.
  • Ensured quality and efficiency in food preparation and service to exceed customer expectations.
  • Collaborated effectively with team members to ensure smooth kitchen operations and customer satisfaction.
  • Trained new team members on procedures, customer service, and sales techniques.

Customer Service Supervisor & Cashier

Weis Markets
07.2014 - 05.2015
  • Processed cash, check, and credit transactions, including returns and exchanges, while adhering to company policies and procedures.
  • Coordinated with other departments to ensure timely resolution of customer issues, including pricing discrepancies and product availability.
  • Consistently provided outstanding customer service by promptly and courteously answering store phone and directing callers to appropriate department.
  • Managed lottery and tobacco sales, providing excellent customer service and ensuring compliance with all applicable laws and regulations.
  • Maintained clean and organized work environment, including service desk and surrounding areas.
  • Contributed to success of store by suggesting improvements in customer service procedures and practices.

Assistant Store Manager

Subway Restaurant
11.2011 - 08.2014
  • Managed daily operations of restaurant, including opening and closing procedures, cash management, and inventory control.
  • Provided leadership and direction to team, ensuring that all employees were trained and motivated to meet company goals and objectives.
  • Demonstrated strong understanding of financial management, including cost control and profitability analysis.
  • Ensured customer satisfaction through exceptional service, product quality, and cleanliness standards.
  • Monitored food quality and safety, ensuring compliance with all applicable health and safety regulations.
  • Trained, supervised, and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Demonstrated thorough understanding of inventory management principles, including ordering, tracking, and record-keeping, and successfully applied them to optimize inventory levels.

Education

Harrisburg Area Community College
York, PA

Skills

  • Communication
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving
  • Teamwork
  • Adaptability
  • Leadership
  • Multitasking
  • Panning and organization
  • Decision-making

Timeline

Press Department Manager & Support

Web 2.0 Ranker
02.2017 - Current

Cashier

Food Lion
03.2016 - 03.2018

Food Service Crew Member

Rutters Convenient Store
08.2014 - 03.2016

Customer Service Supervisor & Cashier

Weis Markets
07.2014 - 05.2015

Assistant Store Manager

Subway Restaurant
11.2011 - 08.2014

Harrisburg Area Community College

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Emily Chaffee