Emily Chappell

Barber

The Refinery Men’s Grooming Lounge

08.2020 - 04.2025

Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
Answered incoming telephone calls and scheduled appointments for clients.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.