Emily Charmelo
Norton Shores,MI
Overview
5
5
years of professional experience
Work History
Sales Lead Keyholder
Ace Hardware
Grand Haven, MI
08.2023 - 05.2024
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Maintained a neat, organized, and clean work area throughout the shift.
- Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
- Tracked inventory levels for restocking merchandise when necessary.
- Processed payments using various methods such as credit cards or cash transactions.
- Enforced loss prevention policies to minimize theft or fraud incidents within the store.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Participated in weekly team meetings to discuss upcoming promotions, events, and initiatives.
Professional House Keeper
A Touch of Charm Cleaning
Norton Shores, MI
04.2022 - 02.2023
- Conducted regular cleaning, such as vacuuming, dusting, mopping and waxing floors.
- Maintained the cleanliness of bathrooms, including scrubbing toilets, sinks and showers.
- Cleaned mirrors, fixtures and furniture in bedrooms and living areas.
- Stocked supplies such as linens, towels and toiletries.
- Organized closets and cupboards to maximize storage space.
- Performed deep cleaning duties such as shampooing carpets and polishing furniture.
- Assisted with laundry duties like washing sheets and towels.
- Disinfected surfaces using appropriate products according to safety standards.
- Dusted ceiling fans, window sills, baseboards, blinds and other hard to reach places.
- Swept walkways around buildings and patios regularly.
- Kept track of cleaning supplies inventory levels.
- Adhered strictly to health codes while performing tasks like changing bedsheets.
EVS Technician
North Ottawa Community Hospital
Grand Haven, MI
12.2020 - 09.2021
- Performed daily cleaning tasks including dusting, mopping and vacuuming floors; washing walls, windows and countertops; sanitizing bathrooms and replenishing supplies.
- Maintained accurate records of all cleaning activities, such as areas cleaned and materials used.
- Provided routine maintenance to equipment, such as changing vacuum bags, filters and brushes.
- Transported trash and other waste material to designated disposal areas.
- Followed safety guidelines to ensure a safe work environment for staff members and visitors.
- Inspected rooms for cleanliness prior to guest arrival.
- Cleaned spills promptly with appropriate products in accordance with established procedures.
- Assisted with special projects related to housekeeping duties as assigned by supervisor.
- Disinfected surfaces using approved chemicals according to safety regulations.
- Stocked linen closets with fresh linens on a regular basis.
- Ensured that all cleaning supplies were stored properly when not in use.
- Responded quickly to customer requests or complaints regarding housekeeping services.
- Restocked room amenities such as soaps, shampoos, towels, as needed.
- Checked rooms after being serviced to make sure they meet quality standards.
- Removed hazardous materials from public areas in accordance with safety protocols.
- Followed infection control policies when handling soiled linen or contaminated surfaces.
- Collected and disposed of biohazard waste according to OSHA regulations.
- Placed wet floor signs to protect staff and patients from fall or injury.
- Reported damaged property, maintenance concerns and fire and safety hazards.
Front Desk Manager
Hairborn Salon
Lombard, IL
06.2019 - 07.2020
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Ensured the front desk area was clean and presentable at all times.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Developed systems for tracking customer preferences to improve customer satisfaction ratings.
- Promoted loyalty programs to encourage repeat business from customers.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Oversaw cash and credit card payment transactions at the front desk.
Education
Medical Coding Class Completion - Medical Coding
Davenport University
Grand Rapids, MI06-2021
Certified Nurses Aide License - Medical Field
Healthcare Inservices Inc.
Lombard, IL02-2014
Skills
- Team Management
- Strong leadership
- Staff Oversight
- Customer Service Management
- Personnel Scheduling
- Workplace Safety
Languages
English
Professional
References
References available upon request.
Timeline
Sales Lead Keyholder
Ace Hardware
08.2023 - 05.2024
Professional House Keeper
A Touch of Charm Cleaning
04.2022 - 02.2023
EVS Technician
North Ottawa Community Hospital
12.2020 - 09.2021
Front Desk Manager
Hairborn Salon
06.2019 - 07.2020
Medical Coding Class Completion - Medical Coding
Davenport University
Certified Nurses Aide License - Medical Field
Healthcare Inservices Inc.
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