Emily Chavez
Concord,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hard-working with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.
Overview
3
3
years of professional experience
Work History
Shift Manager
Kodiak Keto
07.2022 - 12.2022
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Teller
Wells Fargo
12.2021 - 03.2022
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Hostess/Table Busser
Incontro Ristorante
08.2020 - 07.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Maintained service to over 200+ customers daily
Animal Adoption Specialist/Caretaker
Tony La Russa's Animal Rescue Foundation
01.2019 - 03.2020
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Assessed animal behavior to create online and paper profiles for potential adopters.
- Processed adoption fees
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Conducted adoption events to place shelter and foster animals into permanent homes.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Worked with more than 10+ animals each day to provide skilled bathing and grooming services.
Education
Associate of Science - Social Science
Diablo Valley College
Pleasant Hill, CA06.2024
High School Diploma -
Concord High School
Concord, CA05.2021
Skills
- Verbal and Written Communication
- Payment Processing
- Process Improvement
- Operations Management
- POS Transactions
- Customer Experience Management
- Policy Administration
- Staff Training and Onboarding
- Interpersonal Skills
- Hospitality Management
- Food Safety and Sanitation
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Kodiak Keto
07.2022 - 12.2022
Teller
Wells Fargo
12.2021 - 03.2022
Hostess/Table Busser
Incontro Ristorante
08.2020 - 07.2021
Animal Adoption Specialist/Caretaker
Tony La Russa's Animal Rescue Foundation
01.2019 - 03.2020
Associate of Science - Social Science
Diablo Valley College
High School Diploma -
Concord High School
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