Emily Chavez
Fairfield,CA
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Assistant Front Office Manager
Hitlon Garden Inn Fairfield
Fairfield, CA
09.2020 - Current
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Investigated customer complaints and took corrective action when necessary.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Resolved billing discrepancies in a timely manner.
Front Desk Agent
Meritage Resort and Spa
Napa, CA
04.2017 - 03.2020
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Answered phones, responded to inquiries, and took messages.
Education
GED -
Armijo High School
Fairfield, CA06-2006
Skills
- Customer Service
- Employee Management
- Complaint Handling
- Scheduling
- Staff Training and Development
Timeline
Assistant Front Office Manager
Hitlon Garden Inn Fairfield
09.2020 - Current
Front Desk Agent
Meritage Resort and Spa
04.2017 - 03.2020
GED -
Armijo High School
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