Emily Chavez
Concord,CA
Summary
A professional, highly motivated, persistent, and persuasive negotiator with a track record of providing superior customer service. Organized problem solver with emphasis on human relations, effective listening, and communication. Relate well to others of diverse economical, cultural, and religious background, positive and supportive team player. Looking to be a part of a strong company that values customer and employee relations, where I can apply my knowledge and a have a positive impact on customer relations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
Walnut Creek, CA
01.2022 - 03.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Hostess
Incontro Ristorante
Danville, CA
09.2021 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Bussing and serving when needed
- Maneuvered restaurant system Opentable
Volunteer Worker
Tony La Russa's Animal Rescue Foundation
Pleasant Hill, CA
09.2019 - 08.2021
- Cared for over [Number] animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
- Provided humane care of domestic and wild animals.
- Conducted adoption events to place shelter and foster animals into permanent homes.
- Assessed animal behavior to create online and paper profiles for potential adopters.
- Assisted public in claiming lost animals or selecting animals for adoptions.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Followed pet care instructions for dietary needs and medication regimens.
Education
Associate of Applied Science - Social Science And Journalism
Diablo Valley College
Pleasant Hill, CA06.2024
High School Diploma -
Concord High School
Concord, CA05.2021
Skills
- Information Processing
- Complex Information Interpretation
- Discrepancy Resolution
- Time Management
- Reservation Management
- Active Listening and Communication
- Guest Experience Management
- Hospitality Management
- Phone Inquiries
- Data Entry
Certification
Sexual Harassment and Abusive Conduct Prevention Training
Languages
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo
01.2022 - 03.2022
Hostess
Incontro Ristorante
09.2021 - 01.2022
Volunteer Worker
Tony La Russa's Animal Rescue Foundation
09.2019 - 08.2021
Associate of Applied Science - Social Science And Journalism
Diablo Valley College
High School Diploma -
Concord High School