Dedicated customer service professional with over 10 years of experience in hospitality, youth development, and event coordination. Proven ability to deliver exceptional guest experiences, resolve concerns with empathy and efficiency, and manage fast-paced, customer-facing environments. Bilingual in English and Spanish, with strong organizational and communication skills. Seeking to contribute to Amtrak’s mission of providing outstanding service and travel experiences.
• Delivered professional and attentive customer service to guests and clients, ensuring satisfaction at all stages of event planning.
• Managed digital and phone correspondence, addressing client inquiries and resolving issues with care.
• Oversaw event logistics, from scheduling and vendor communication to on-site coordination and supervision.
• Maintained the event calendar and organized digital records, documentation, and financial tracking.
• Handled online reservations and seating charts via OpenTable; updated website content using SquareSpace.
• Created marketing materials and performed outreach via social media and direct calls to promote events.
• Supervised event staff and ensured seamless execution of food and beverage service.
• Fostered a safe and positive environment for elementary through high school-aged youth.
• Designed and led engaging, educational, and team-building activities for diverse groups.
• Translated for Spanish-speaking families to ensure clear communication and inclusion.
• Acted as a trusted mentor, offering guidance and support to at-risk youth.
• Participated in community outreach and engagement initiatives.
• Managed front desk operations, fielding calls and assisting with registration and payments.
• Facilitated safe dismissal of children and coordinated with parents and staff daily.
• Translated program details and provided assistance to Spanish-speaking families.