Emily Chism
South Royalton,VT
Summary
Seeking the opportunity for growth within an industry, I have proven loyal to. Highly organized, tech-savvy, self-motivated, and skilled at problem-solving and training. Attention to detail, calm demeanor, and commitment to follow through. Expertise in FOH operations/BOH operations, banquet organization, and guest services. Strong ability to lead and motivate a team. Demonstrated success at overcoming obstacles and continuous power to raise standards.
Overview
15
15
years of professional experience
Work History
Restaurant Server
Santee Cooper
Woodstock, VT
08.2023 - Current
- Provided excelled service to restaurant guests.
- Assisted other servers when needed during peak periods.
- Demonstrated knowledge of wine list and recommended wines based on guest preferences.
Food and Beverage Director
Mountain Top Resort
Chittenden, Vermont
10.2022 - 08.2023
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients
- Developed and implemented strategies to enhance team performance, improve processes and boost results
- Developed beverage menus for restaurant/banquets
- Delegated work to staff, setting priorities and goals
- Trained front-of-house staff/kitchen staff/banquet staff on resort policies and procedures, guest service techniques, and communication skills to promote positive experiences
- Reviewed banquet event orders to determine room layouts and schedule staff
- Communicated with venue personnel to coordinate event logistics
- Ordered/Inventoried alcohol for the entire resort
- Hire/Onboard/Assist with training for all new FOH/BOH/Events staff
- Implemented new point of sales and electronic reservation systems (trained, etc.)
Restaurant General Manager
Oakes & Evelyn
Montpelier, VT
01.2021 - 10.2022
- Assisted in creating & making of new restaurant
- Hired, trained & maintained staffing
- Optimized profits by controlling beverage and labor costs by establishing portion control, consistency & quality standards
- Monitored & trained team members on suggestive selling practices & continuous sales growth of beverage, snacks, smalls plates, menu additions & desserts
- Motivated staff; acknowledgment of hard work, achievements & instilling accountability while leading by example
- Encouraged patron loyalty by emphasizing guest-focused/community focused approach by staff
- POS & reservation maintenance/training
- Full-time host- greeted, reserved, and planned events/guest recovery
Assistant General Manager
PINE At The Hanover Inn Dartmouth
Hanover, NH
07.2018 - 12.2020
- Weekly payroll, built schedules and input into payroll system
- Highly skilled at managing reservations systems; Regularly updated reservations system and point of sale system
- Efficiently resolved problems or concerns
- Supply inventories/ordering
- Resolved technological issues with computer systems by troubleshooting or using I.T. as a resource.
- Hire/train new employees
Assistant Manager
PINE At The Hanover Inn Dartmouth
Hanover, NH
02.2017 - 07.2018
- Conducted job interviews
- Maintained positive work ethic
- Commitment to providing excellent service to improve operations
Supervisor
PINE At The Hanover Inn Dartmouth
Hanover, NH
04.2016 - 02.2017
- Supervised dining room service
- Directed and motivated team
Restaurant Server and Bartender
PINE At The Hanover Inn Dartmouth
Hanover, NH
04.2013 - 04.2016
- Served exceptional food and beverages at a fine dining establishment.
- Supported servers by preparing specialty drinks for guests in all areas of the establishment.
Restaurant Server
The Woodstock Inn
Woodstock, VT
10.2011 - 04.2013
- Served food and beverages at their two fine dining restaurants.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Cashier and Deli Associate
Mac's Market
Rochester, VT
06.2009 - 10.2011
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members
Education
High School Diploma -
Rochester High School, Rochester VT
Rochester, VT06.2009
Skills
- Restaurant/Kitchen/Banquet operations management
- Guest services best practices
- Strong leader
- Organization and prioritization
- Adaptable
- Full-service restaurant and hotel background
Timeline
Restaurant Server
Santee Cooper
08.2023 - Current
Food and Beverage Director
Mountain Top Resort
10.2022 - 08.2023
Restaurant General Manager
Oakes & Evelyn
01.2021 - 10.2022
Assistant General Manager
PINE At The Hanover Inn Dartmouth
07.2018 - 12.2020
Assistant Manager
PINE At The Hanover Inn Dartmouth
02.2017 - 07.2018
Supervisor
PINE At The Hanover Inn Dartmouth
04.2016 - 02.2017
Restaurant Server and Bartender
PINE At The Hanover Inn Dartmouth
04.2013 - 04.2016
Restaurant Server
The Woodstock Inn
10.2011 - 04.2013
Cashier and Deli Associate
Mac's Market
06.2009 - 10.2011
High School Diploma -
Rochester High School, Rochester VT
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