Emily C. House
Peoria,Az
Summary
Highly organized and detail-oriented professional with over 5 years of experience Customer support, team leadership, and voluntary as a Project Coordinator for Nonprofit Organizations, recruitment, and training. I am prepared for challenging positions, where I can use my strong customer support and project coordinator skills, excellent communication abilities, and proven record of accomplishment of successful project execution to contribute to the success of the organization.
Overview
15
15
years of professional experience
Work History
Volunteer Project Coordinator
Arizona Western District of COGIC
01.2010 - Current
- Assisted Project Managers in planning, organizing, and executing projects
- Prepared project documentation, including project plans, schedules, and reports
- Coordinated project meetings, prepared meeting agendas, and documented meeting minutes
- Tracked project progress and maintained project databases
- Assisted in resource allocation, task assignment, and monitoring of project activities
- Assisted in budget tracking and expense management
- Conducted research and provided support in data analysis and report generation
- Prepared meeting agendas and minutes for distribution and record keeping.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Responded to requests for information on materials to inquiring parties.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Provider Service Advocate
United Healthcare
10.2022 - 07.2024
- Provider’s Advocate
- Assist Providers with initiating prior authorization’s, claims, hospital intakes, Appeals, member benefit plan’s, provider changes as well as any special projects developing for future tasks
Pharmacy Authorization specialist
McKesson
03.2020 - 01.2022
- Assist Pharmacist with prior authorization renewals and updates
- Data entry
- Provider Advocates
- Authorization initiations
Technical Support
Asurion/AT&T
06.2017 - 03.2019
- Problem Solving IT issues with malfunctioning devices and resetting passcodes
- Activating new and replacement devices
- Troubleshooting various electronics Aiding customers setting up devices and guidance on how to use
Customer Service Representative
DHL Shipping
06.2013 - 04.2016
- Serve as the main point of contact for customers, addressing inquiries, resolving issues, and providing timely and accurate information
- Assist customers with package tracking, delivery updates, and general shipping-related inquiries
- Handle customer complaints or escalations with empathy and professionalism, ensuring prompt resolution
- Receive and process customer orders, ensuring accuracy and adherence to company policies and procedures
- Verify shipment details, including addresses, package dimensions, and weight, to facilitate smooth processing
- Generate shipping labels, manifests, and other required documentation using company systems and software
Project Coordinator
Life Steps
01.2010 - 03.2013
- Activities Director
- Coordinating projects for all school aged children
- Monthly themes and creating learning games
- Tutoring
- Researching resources for the less fortunate families
Education
Bachelor of Science - Project Management
11.2024
Associate of Science - Business Administration
03.2023
Skills
- Analytical
- Project Management
- Project Development
- Business Administration
- Written and oral Communication
- Team leadership
- Teamwork
- Adaptability
- Organization
- Active Listening
- Contracts and procurement
- Customer Service
- Excel
- SharePoint
- Problem Solving
- HIPAA Compliance
- ATS (Applicant Tracking System)
- Medical Terminology
Timeline
Provider Service Advocate
United Healthcare
10.2022 - 07.2024
Pharmacy Authorization specialist
McKesson
03.2020 - 01.2022
Technical Support
Asurion/AT&T
06.2017 - 03.2019
Customer Service Representative
DHL Shipping
06.2013 - 04.2016
Volunteer Project Coordinator
Arizona Western District of COGIC
01.2010 - Current
Project Coordinator
Life Steps
01.2010 - 03.2013
Bachelor of Science - Project Management
Associate of Science - Business Administration
Similar Profiles
Brenda FraustoBrenda Frausto
IT Technician Assistant at Arizona Western College Yuma ArizonaIT Technician Assistant at Arizona Western College Yuma Arizona
Aidan PetersonAidan Peterson
CNA Student at Arizona Western College Yuma ArizonaCNA Student at Arizona Western College Yuma Arizona
Amanda JohnsonAmanda Johnson
Adjunct Professor at Arizona Western College Yuma ArizonaAdjunct Professor at Arizona Western College Yuma Arizona
Gloria KlugGloria Klug
VP of Marketing at Blue Cactus Consulting & Spectrum Technology SolutionsVP of Marketing at Blue Cactus Consulting & Spectrum Technology Solutions
Aidian O'BannonAidian O'Bannon
Side Jobs at Self-employeedSide Jobs at Self-employeed