Emily Clarius
Houston,TX
Summary
Pet wellness champion with strengths in effective communication, coaching and development, and strategy.
Overview
8
8
years of professional experience
Work History
Store Manager
Woof Gang Bakery & Grooming
Cypress, Texas
07.2024 - 03.2025
- Recruited, trained and developed store associates.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained customer relationships and built an established clientele.
Store Manager
Hollywood Feed
Sugar Land/Cypress, TX
03.2023 - 01.2024
- Recruited, trained and developed store associates.
- Educated customers in pet health and wellness opportunities.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Analyzed KPI's and developed strategies to increase profitability and customer satisfaction
Assistant Store Manager
Natural Pawz
Sugar Land, TX
08.2021 - 03.2023
- Oversaw store operations including inventory, customer service, store maintenance and safety.
- Assisted customers, answered questions and resolved problems with exceptional customer service.
- Trained and developed store associates.
Merchandising & Inventory Leader
PetSmart
Missouri City, TX
01.2021 - 07.2021
- Organized engaging product displays to capture customer interest and drive revenue growth.
- Managed store receiving, stocking and inventory.
- Implemented loss prevention strategies to reduce shrinkage and waste.
- Trained and developed store associates.
Customer Engagement Leader
PetSmart
Missouri City, TX
01.2020 - 01.2021
- Managed the Pet Care department, overseeing multiple associates' performance per company standards and conducting animal welfare checks.
- Cared for all types of pets in PetSmart's care.
- Deescalated and resolved instances of customer dissatisfaction.
- Captained seasonal children's toy donation drive for the year of 2020, landing my store at #5 in highest customer capture out of 1500 stores.
Associate Lead With Keys
PetSmart
Missouri City, TX
06.2019 - 01.2020
- Assisted customers, operated cash registers, maintained organization in store, recovered merchandise
- Executed planograms, aged product rotation, pricing, promotional displays
- Trained and developed store associates
Pet Care Specialist
PetSmart
Missouri City, TX
02.2017 - 06.2019
- Cleaned animal habitats and maintained daily animal care.
- Assisted customers throughout the store.
- Communicated positively with clients to understand and meet pets' unique needs.
Education
Certificate - Brusher Bather
Barkleigh
12-2024
Certificate - S.A.F.E. Groomer
American Kennel Club
10-2024
Skills
- Team building
- Training and mentoring
- Store operations
- Customer relations
- Verbal and written communication
- Inventory management
- Sales
- Merchandising
Timeline
Store Manager
Woof Gang Bakery & Grooming
07.2024 - 03.2025
Store Manager
Hollywood Feed
03.2023 - 01.2024
Assistant Store Manager
Natural Pawz
08.2021 - 03.2023
Merchandising & Inventory Leader
PetSmart
01.2021 - 07.2021
Customer Engagement Leader
PetSmart
01.2020 - 01.2021
Associate Lead With Keys
PetSmart
06.2019 - 01.2020
Pet Care Specialist
PetSmart
02.2017 - 06.2019
Certificate - Brusher Bather
Barkleigh
Certificate - S.A.F.E. Groomer
American Kennel Club
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