Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Emily Clark

Triangle,VA

Summary

Dynamic Senior Software Trainer at CGI with expertise in developing impactful training materials and facilitating engaging virtual sessions. Proven ability to enhance learner outcomes through effective communication and problem-solving skills. Recognized for mentoring junior trainers and optimizing quality assurance processes, ensuring high standards in software implementation and user support.

Overview

23
23
years of professional experience

Work History

Senior Software Trainer/Consultant

CGI
Alexandria, VA
12.2011 - 06.2025
  • Developed training materials for software applications and systems.
  • Facilitated virtual training sessions using multimedia tools.
  • Collaborated with subject matter experts to enhance course content.
  • Assessed learner progress through quizzes and practical exercises.
  • Provided one-on-one support to trainees during software implementation.
  • Updated training programs based on user feedback and technology changes.
  • Mentored junior trainers in best practices and instructional techniques.
  • Conducted periodic follow up meetings with clients to determine effectiveness of training program and identify areas needing improvement.
  • Conducted user-training sessions onsite at client locations to provide hands-on instruction in the use of various software applications.
  • Provided guidance and support to junior members of staff when required.
  • Gathered feedback from participants after each session to evaluate success of the program and make necessary adjustments as needed.
  • Provided one-on-one support to users experiencing difficulty with specific software functions.
  • Assisted in creating technical documentation, instructional videos, and other materials to facilitate user learning.

Quality Control Supervisor/Team Leader Manager

K4 Solutions Inc.
Alexandria, VA
10.2008 - 12.2011
  • Conducted regular inspections of production areas to identify quality issues.
  • Collaborated with production teams to implement corrective actions for defects.
  • Maintained documentation of quality control activities and findings.
  • Analyzed data to identify trends and improve quality control procedures.
  • Led team meetings to discuss quality performance and improvement strategies.
  • Coordinated audits and assessments to verify adherence to safety regulations.
  • Conducted inspections with quality control team members.
  • Evaluated performance of Quality Control personnel, identified training needs, provided feedback, and recommended improvements.
  • Provided guidance and technical support to production staff regarding quality issues.
  • Ensured compliance with all applicable standards and regulations.

Trademark Support Services Tagging/Proofreader/Text Editor

ITI
Alexander, VA
10.2002 - 10.2008
  • Edited manuscripts for grammar, punctuation, and formatting errors.
  • Conducted final quality checks before publication of client materials.
  • Reviewed and edited documents to fix grammatical and spelling issues.
  • Reviewed, proofread and corrected content for accuracy of grammar, spelling, punctuation, syntax and formatting.
  • Provided feedback and appropriate recommendations for changes.

Education

Career Studies Certificate - Business Information Technology

Northern Virginia Community College
Annandale, VA
08-2015

Some College (No Degree) - Business Administration And Management

University of Maryland Global Campus

Skills

  • Training material development
  • Virtual training facilitation
  • Learning management systems
  • Team collaboration
  • Quality assurance
  • Effective communication
  • Problem solving
  • Virtual training
  • Training delivery
  • Software troubleshooting
  • Expert communication
  • Public speaking
  • Multitasking Abilities
  • Classroom experience
  • Teamwork
  • Attention to detail
  • Online training experience
  • Record videos
  • Knowledge management
  • Relationship building
  • Troubleshooting techniques
  • Customer service
  • Time management
  • Call handling
  • Live chat support
  • Appointment scheduling
  • Follow-up calls
  • Training experience
  • Technical support
  • Customer account updates
  • Technical troubleshooting
  • Call center customer service
  • Cash handling
  • Data entry
  • Providing customer support
  • Customer communications
  • Quality assurance optimization
  • Answering questions
  • Call documentation skills
  • Problem-solving skills
  • Client support
  • Document management
  • Feedback evaluation
  • Microsoft Word
  • Remote office availability
  • Active listening
  • Collaboration
  • Team leadership
  • Training development
  • Teamwork and collaboration
  • Computer skills
  • Clerical support
  • Planning

Affiliations

  • People person, Hairstylist
  • Love helping others, Real Estate Sales Agent

Languages

Thai
Professional
Lao
Professional

References

References available upon request.

Timeline

Senior Software Trainer/Consultant

CGI
12.2011 - 06.2025

Quality Control Supervisor/Team Leader Manager

K4 Solutions Inc.
10.2008 - 12.2011

Trademark Support Services Tagging/Proofreader/Text Editor

ITI
10.2002 - 10.2008

Career Studies Certificate - Business Information Technology

Northern Virginia Community College

Some College (No Degree) - Business Administration And Management

University of Maryland Global Campus

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