Summary
Overview
Work History
Education
Skills
Associations
Coaching Experience
Certification
Timeline
Generic

Emily Clark

San Francisco,CA

Summary

Healthcare leader with extensive clinical management and performance improvement experience. Developed data-driven strategies that enhanced patient-centered care through effective interdisciplinary team leadership. Skilled in coaching staff and designing training programs that improve both patient and employee experiences. Known for high productivity and operational efficiency, with expertise in strategic planning and team performance enhancement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Center Manager

Carbon Health
San Francisco, CA
07.2023 - 07.2025
  • Led onboarding and training for San Francisco managers, certifying over 30 DOT service collectors and technicians since October 2024.
  • Achieved top clinic performance, consistently ranking in top 13%, including first place in multiple months.
  • Maintained low employee attrition with only one departure in past 18 months, reflecting strong engagement.
  • Implemented visual tools for tracking outcomes and shared learning platforms to uphold care quality.
  • Managed district operations, ensuring seamless experiences across multiple clinics during transitions.
  • Attained a 98% score on Clinic Compliance Standards Assessment, demonstrating operational excellence.
  • Improved patient satisfaction by 10% through targeted service initiatives.
  • Spearheaded projects that significantly increased organizational efficiency and employee engagement.

Senior Office Manager

One Medical
San Francisco, CA
03.2020 - 03.2022
  • Managed both Transbay Center and SOMA- South Park office in SF SoMa District.
  • Lead and drove SOPs and TOPs initiatives across districts and in partnership with Strategic Operations.
  • Experience managing emerging leaders and critical organizational roles.
  • Organized and structured operational workflow and access for Google SF enterprise Wellness Center members and providers in San Francisco.
  • These measures increased provider utilization, member satisfaction and engagement, and a successful experience within a business partnership across districts.

Office Manager

One Medical
San Francisco, CA
02.2019 - 11.2020
  • Managed both Transbay Center and 201 Spear Street office in SF SoMa District.
  • Quickly prioritizing, adapting, and aligning team goals with organizational SOP and TOPs.
  • Keeping the “big picture” in focus while managing “Lights On, Doors Open” office operations on a daily basis.
  • Supported districts with C I CARE, Active Daily Management, and Lean Management principles.
  • Proven metrics in NPS, Quality and Value.
  • Managed both Transbay Center and 201 Spear Street offices since the beginning of the COVID-19 2020 pandemic.
  • Led numerous SOP and TOP initiatives with my district manager, Jack Fennell, including: creating admin standard work for Covid 19 Office Redesign, adapted and standardized Office Visual Walls best practices to allow for virtual modification.
  • Developed office teams that excel in Mission Critical Metrics.
  • Mentored office leaders who have graduated to district level leadership and continue to support critical company efforts.
  • Implemented Active Daily Management through daily huddles with local, district, and regional leaders, Gemba walks with both administrative and clinical staff, and creation of C I CARE language specific that addressed office level communication concerns and increased team engagement.
  • Worked cross-functionally within and outside the district to support Covid 19 testing site in conjunction with SF city health department and Color, genetics lab and testing facility.
  • Through collaborative optimization, we were able to deliver testing to over 2,500 Bay Area residents weekly and provide a turnaround time of 1-3 days for Covid 19 results.
  • Planned, developed, and implemented projects and process improvement work that drove our vision and performance in supporting our team and patients collaboration.
  • Our group was an early adopter and planner in the district with Office Redesign, In-Office Provider Testing, and Remote Visits across offices during the COVID-19 pandemic.
  • Collaborated with leaders across districts to solve workflow inefficiencies through A3, PDCA, and other process improvement techniques.

Studio Manager

Orangetheory Fitness Studio
San Francisco, CA
01.2018 - 01.2019
  • Worked in progressively higher Studio Manager positions.
  • Direct all daily operations and supervised 13-15 employees to ensure company standards were met and patrons were receiving excellent service.
  • Continued to develop and train staff to high performance standards using best practices during various company campaigns, changes in product offerings and updates.
  • Project manager for launch of new or updated policies and procedures.
  • Resolved client needs and issues with professionalism and consideration.
  • Successfully promoted the studio and brand through various marketing and social media initiatives.
  • Organized charity events, community outreach activities, and Business to Business (B2B) partnerships resulting in new lead generation, client engagement participation, and community exposure.
  • Managed regional campaign to spur growth during a time when client engagement is lowest.
  • Introduced member participation contests, increased use of social media interactions, and added future member engagement contests with themed events.
  • Resulting KPI’s for membership were higher than previous years for the same time period.
  • Managed annual community and partnership event.
  • Outcomes included successful new client recruitment, creation of a B2B partnership, and tripled participation in the event.
  • Consistently exceeded studio goals and metrics for membership levels and customer satisfaction.
  • Experienced with all levels of recruitment initiatives, including interviewing, on-boarding, background checks, and hiring processes.
  • Designed and implemented new evaluation tools and performance feedback mechanisms that significantly increased sales and improved staff performance.
  • Developed, hired, trained, and performance managed sales staff to meet and exceed both personal and team sales goals in conjunction with leadership development to ensure continued employee retention and longevity.

Customer Experience & Lead Sales Manager

Massage Envy Spa
Warrington, PA
12.2012 - 04.2015
  • Trained Clinic Managers in techniques for recruiting customers and effective sales processes to increase membership and company revenue.
  • Facilitated clinic managers by providing critical feedback on the performance of employees and guideline for resolving areas of weakness.
  • Monitored all Spa surveys, Yelp and Google reviews to identify problem areas.
  • Maintained a clean and inviting environment for employees and patrons.
  • Trained sales associates and front office staff to ensure company policies and standards were met.

Sales Associate

Platypus Home Furnishings
Warrington, PA
10.2009 - 11.2012
  • Delivered exceptional service to customers with informed information regarding the store products and promotions.
  • Created comprehensive reports on department operations required by management.
  • Coached and mentored new sales associates.

Education

Teaching Certification PA 7-12 - Teacher Certification Program

University of Pennsylvania
PA
01.2013

Bachelor of Art - English

Chapman University
Orange, CA
01.2009

Skills

  • Microsoft Office 365 and Google Workspace
  • Collaboration tools
  • Project management
  • Data analysis and visualization
  • Electronic health records (EHR)
  • Quality improvement
  • Process enhancement
  • Performance metrics
  • Staff development
  • Employee training
  • Operational efficiency
  • Staffing and leadership
  • Operations management
  • Team supervision
  • Financial reporting
  • Training coordination
  • Inventory control
  • Customer retention strategies
  • Revenue growth
  • Team management
  • Compliance standards

Associations

  • National Council of Teachers of English (NCTE)
  • National Soccer Coaches Association of America (NSCAA)

Coaching Experience

  • WARRINGTON SOCCER CLUB, Warrington, PA, Master Coach and Training Board Member, 04/01/14, 05/01/15, Coached teams ranging from 10-20 students in accordance with the soccer curriculum., Identified the strengths and weaknesses of each player, and developed plans to build on strengths and resolve weaknesses.
  • COLONIAL MIDDLE SCHOOL, Plymouth Meeting, PA, Student Teacher, 08/01/13, 12/01/13, Developed curriculum in accordance with Pennsylvania Core Curriculum Standards for English Language Arts courses., Delivered best teaching practices for over 150 students.
  • YARDLEY MAKEFIELD SOCCER CLUB, Yardley, PA, Lead Trainer & Head Coach, 05/01/11, 03/01/14, Facilitated team members, layers, coaching staff, and officials with team training, events, competitions, and in-house club functions., Fostered open lines of communication between players, coaches, and board of directors.

Certification

  • Lean Six Sigma Yellow Belt, Lean Six Sigma Institute, April 2024
  • Teaching Certification Pennsylvania: Secondary Education- Grades 7-12 (West Chester University, 2013)

Timeline

Center Manager

Carbon Health
07.2023 - 07.2025

Senior Office Manager

One Medical
03.2020 - 03.2022

Office Manager

One Medical
02.2019 - 11.2020

Studio Manager

Orangetheory Fitness Studio
01.2018 - 01.2019

Customer Experience & Lead Sales Manager

Massage Envy Spa
12.2012 - 04.2015

Sales Associate

Platypus Home Furnishings
10.2009 - 11.2012

Teaching Certification PA 7-12 - Teacher Certification Program

University of Pennsylvania

Bachelor of Art - English

Chapman University

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