Emily Claudio
Hartford,CT
Summary
Versatile and results-driven professional with hands-on experience in Human Resources and administration, recognized for effectively navigating complex challenges. Brings a proactive mindset and strong problem-solving abilities to every task. Highly adaptable and creative, with a proven track record of contributing meaningfully to team success and driving organizational goals forward.
Overview
5
5
years of professional experience
Work History
Bursar/Accounts Receivable
Staffing Agency- Creative Financial Staffing— University of Hartford
02.2025 - Current
- Collaborated on the design and execution of student payment plan options, enhancing receivables management and significantly reducing delinquent accounts.
- Proactively monitored and pursued outstanding student balances by applying collection procedures aligned with university policies and regulatory guidelines.
- Maintained accurate, up-to-date student account records in both the student information system and physical files, ensuring data integrity and compliance with institutional standards.
- Skilled at working independently and collaboratively in a team environment.
Administrative Assistant
Staffing Agency- Creative Financial Staffing— CT Transit
11.2023 - 01.2025
- Organized and digitized physical documents, ensuring the quality and clarity of scanned materials.
- Managed document naming conventions and input data into document management systems.
- Maintained and troubleshoot scanning equipment, ensuring efficiency and adherence to security policies.
- Collaborated with team members to streamline scanning processes and improve efficiency.
- Coordinated daily administrative operations to ensure efficient workflow and timely completion of tasks.
HR Assistant/ Office Assistant
Staffing Agency- Creative Financial Staffing— March Inc of Manchester
05.2023 - 10.2023
- Maintained accurate and up-to-date human resources files, records, and documents.
- Responded to common inquiries from applicants and employees regarding policies, benefits, and hiring procedures, delivering clear and consistent information.
- Upheld the confidentiality and integrity of sensitive HR data, documentation, and personnel records in compliance with organizational standards.
- Executed a variety of routine HR functions, including supporting disciplinary procedures, performance and talent management initiatives, employee recognition, and training and development programs.
- Conducted periodic audits of HR records to verify compliance and completeness, ensuring all required documentation was properly filed and maintained.
- Provided administrative and clerical support across departments, with primary focus on assisting HR operations.
- Supported onboarding efforts by assisting in the facilitation of new hire orientation sessions.
- Contributed to the planning and coordination of company events, including all-hands meetings, employee recognition ceremonies, holiday celebrations, and other team-building activities.
- Carried out additional administrative and HR-related duties as needed to support department objectives.
Behavioral Science Intern
Travelers
06.2022 - 08.2022
- Collected and organized socioeconomic indicators to help find sources as to why cases are more common in certain areas
- Read and coded over 500 collective messages between an Inured Employee and a Claim Professional
- Conducted intern meetings with summer interns in various departments to gain exposure to different organizations outside of intern assignment
- Created and maintained a master file of various data points collected
- Presented findings and project advancements on a bi-weekly basis
- Met with business partners to explain current findings and outline the next steps
HR Intern
Travelers
06.2021 - 08.2021
- Facilitated meaningful exposure to the Claims organization for EDGE interns, student workers, and LDP interns by organizing learning opportunities beyond their core assignments.
- Collaborated with business leaders and subject matter experts to design and deliver three targeted learning sessions focused on Travelers Investigative Services, Claim Finance, and Claim University.
- Created and distributed an intern bio packet to introduce participants to business leaders, enhancing engagement and personal connections.
- Conducted preparatory meetings with session hosts to align on goals, provide participant context, and ensure presentations were tailored to the intern audience.
- Designed and implemented a post-session feedback survey to capture insights and improve future programming.
- Supported the planning and execution of key organizational events, including all-hands meetings, employee recognition ceremonies, holiday celebrations, and other special initiatives.
- Provided additional support on projects and tasks as needed, demonstrating flexibility and a collaborative team mindset.
Claim Intern- Shared and Vendor Services
Travelers
06.2020 - 08.2020
- Developed comprehensive management reports by transforming compiled data into clear, actionable visualizations.
- Recorded detailed and accurate meeting notes to support effective decision-making and follow-ups.
- Designed and revised the employee training manual, incorporating updates and structuring content for improved clarity and usability.
- Delivered weekly project presentations, effectively communicating progress, challenges, and strategic recommendations to stakeholders.
- Led project planning and execution, managing timelines, coordinating team efforts, and ensuring successful delivery within set deadlines.
- Assisted with a variety of tasks beyond core responsibilities, demonstrating flexibility and commitment to team success.
Education
Bachelor of Arts - Strategic Communications
Central Connecticut State University
New Britain, CT07-2026
Skills
- Technical proficiency
- Proficient in Microsoft Word, Excel, and PowerPoint
- Survey design
- Workday
- Interpersonal skills
- Effective verbal and written communication
- Effective time management
- Flexible problem-solving
- Teamwork and collaboration
- Attention to detail
Timeline
Bursar/Accounts Receivable
Staffing Agency- Creative Financial Staffing— University of Hartford
02.2025 - Current
Administrative Assistant
Staffing Agency- Creative Financial Staffing— CT Transit
11.2023 - 01.2025
HR Assistant/ Office Assistant
Staffing Agency- Creative Financial Staffing— March Inc of Manchester
05.2023 - 10.2023
Behavioral Science Intern
Travelers
06.2022 - 08.2022
HR Intern
Travelers
06.2021 - 08.2021
Claim Intern- Shared and Vendor Services
Travelers
06.2020 - 08.2020
Bachelor of Arts - Strategic Communications
Central Connecticut State University
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