Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Emily T. Powell

Pipersville,PA

Summary

Highly skilled and enthusiastic professional with experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Practice Manager

Penn Medicine
01.2021 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed close working relationships with front office and back office staff.
  • Supervised a team of 15+ office personnel.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
  • Assisted with regulatory issues such as compliance.
  • Promoted patient health and general wellness by coordinating and encouraging participation in health events.
  • Developed policies and procedures for effective practice management.

Associate Practice Manger

Penn Medicine
01.2021 - Current
  • Ordered all office supplies and kept check on inventory levels.
  • Addressed and remedied all patient or team member issues.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Communicated with patients, ensuring that medical information was kept private.

Lead Patient Service Representative

Children Hospital Of Philadelphia
07.2021 - 01.2022
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Patient Service Representative

Children Hospital Of Philadelphia
07.2019 - 01.2021
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Built and maintained positive working relationships with patients and staff.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Investigated insurance claims denials and appeals.
  • Facilitated communication between patients and various departments and staff.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Handled customer service inquiries in person, via telephone and through email.

Technical Recruiter

Workbridge Associates
07.2018 - 01.2019
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Interviewed candidates using different interview methods and approaches.
  • Wrote and posted technical job descriptions
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Front Desk Receptionist

McQuaite Chiropractic Center
12.2016 - 01.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Organized, maintained and updated information in computer databases.

Internship Student

Columbia County Emergency Management
05.2016 - 08.2016
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Analyzed problems and worked with teams to develop solutions.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Prepared project presentations and reports to assist senior staff.

Education

Master of Science - Strategic Leadership

Rosemont College
Bryn Mawr, PA
05.2022

Bachelor of Science - Environmental Science

Bloomsburg University of Pennsylvania
Bloomsburg, PA
12.2016

High School Diploma -

Central Bucks High School
Doylestown, PA
05.2012

Skills

  • Schedule Management
  • Customer Satisfaction
  • Managing Practice Operations
  • New Hire Training
  • Microsoft Excel
  • POS Systems and Ordering Platforms
  • Critical Thinking
  • Senior Leadership Support
  • Policy and Procedure Adherence

Accomplishments

    Lead Six Sigma Certified

Certification

  • Lean Six Sigma Yellow Belt Certification - 2023

Timeline

Lead Patient Service Representative

Children Hospital Of Philadelphia
07.2021 - 01.2022

Practice Manager

Penn Medicine
01.2021 - Current

Associate Practice Manger

Penn Medicine
01.2021 - Current

Patient Service Representative

Children Hospital Of Philadelphia
07.2019 - 01.2021

Technical Recruiter

Workbridge Associates
07.2018 - 01.2019

Front Desk Receptionist

McQuaite Chiropractic Center
12.2016 - 01.2017

Internship Student

Columbia County Emergency Management
05.2016 - 08.2016

Master of Science - Strategic Leadership

Rosemont College

Bachelor of Science - Environmental Science

Bloomsburg University of Pennsylvania

High School Diploma -

Central Bucks High School

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Emily T. Powell