Emily Clift
Administrative Assistant/ Billing Specialist
Oceanside,CA
Summary
Hardworking abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Medical Office Clerk
HPMG- 53 Area Ras
03.2024 - Current
- Provided exceptional customer service while handling front desk duties such as greeting visitors, checking IDs, guiding them through the registration process.
- Performed general clerical tasks such as copying, faxing, and data entry with high accuracy ensuring efficient office operations.
- Served as a liaison between patients and doctors by communicating questions or concerns clearly while maintaining professionalism at all times.
- Facilitated smooth office workflow by prioritizing tasks for administrative team members to meet deadlines consistently.
- Experience with MHS Genesis, HAIMS, AVHE
- Organizing and releasing of medical records to service members
- Answering and returning all phone calls
Medical Billing Specialist
Primed Billing LLC
8 2020 - 02.2024
- Collected payments and applied to patient accounts.
- Answering High volume billing queue calls for well over 10 different Medical clinics while Managing Payments, reimbursement claims, payment related disputes
- Scheduling or cancel Appointment per patient request
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments
- Maintained and updated collections tracking spreadsheet to help organize payment information.
- Evaluated patients financial status and established appropriate payment plans as well as printed monthly aging reports
Administrative Assistant
Pulmonary Associates of Brandon
12.2017 - 08.2020
- Supervise administrative staff to ensure accurate patient, insurance information, verification and authorization is maintained in patient files
- DME orders (O2 orders, sleep equipment, supplies) as well as managed Authorizations for these services
- Scheduling procedures for CT guided biopsies, ultrasound guided biopsies, bronchoscopies, and thoracentesis
- Checked in and checked out the patients ensuring accuracy of patient information as well as completeness of co-pays, charges, and insurance information
- Monitor physician schedules and coordinate appointments accordingly
- Answered high call volumes and returned voicemails
Front Desk Receptionist
Naval Hospital Camp Lejeune- Family Medicine
01.2013 - 06.2017
- Adeptly managed a multi-line phone system and took messages from patients and other medical facilities using AHLTA
- Trained all new incoming employees for front office
- Checked in and checked out patients ensuring accuracy of patient information as well as verifying insurance
- Scheduling, canceling, and verifying appointments
- Transmitted medical records by fax, while protecting privacy according to Health Insurance Portability Accountability Act (HIPAA)
- Process end of day report for clinic
- Worked with the medical staff to ensure the chart completion process is timely and efficient.
Education
High School Diploma -
Bryan Station High School
Lexington, KY 08.2006 - 12.2009
Skills
Advanced computer skills
HIPAA knowledge
Office administration
Telephone etiquette
Time management
References
Available upon request
Timeline
Medical Office Clerk
HPMG- 53 Area Ras
03.2024 - Current
Administrative Assistant
Pulmonary Associates of Brandon
12.2017 - 08.2020
Front Desk Receptionist
Naval Hospital Camp Lejeune- Family Medicine
01.2013 - 06.2017
High School Diploma -
Bryan Station High School
08.2006 - 12.2009
Medical Billing Specialist
Primed Billing LLC
8 2020 - 02.2024
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