Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Emily Cline

Layton,UT

Summary

Dynamic barista with extensive experience at Starbucks, excelling in espresso machine operation and customer relationship management. Recognized for delivering exceptional service and crafting customized beverages, while training new team members. Proven ability to thrive in fast-paced environments, ensuring high customer satisfaction and maintaining cleanliness and organization.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
North Salt Lake, Utah
05.2021 - Current
  • Prepared high-quality coffee beverages according to customer preferences.
  • Maintained cleanliness and organization of the work area and equipment.
  • Provided exceptional customer service in a fast-paced environment.
  • Assisted in training new baristas on standard procedures and recipes.
  • Operated espresso machines and other coffee-making equipment efficiently.
  • Monitored inventory levels and restocked supplies as needed during shifts.
  • Handled cash transactions accurately at the register during busy hours.
  • Collaborated with team members to ensure smooth daily operations.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Maintained calm demeanor during high-volume periods and special events.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Supported highest standards of conduct and service to support company reputation.

Education

High School Diploma -

Davis Connect
Layton, UT
05-2023

Skills

  • Cash handling
  • Food safety compliance
  • Customer relationship management
  • Employee training
  • Problem solving
  • Time management
  • Effective communication
  • Attention to detail
  • Adaptability
  • Team player
  • Verbal and written communication
  • Multitasking and organization
  • Basic math
  • Calm demeanor
  • Decision-making
  • Cleanliness
  • Cash register operation
  • Product upselling
  • Customer engagement

Affiliations

  • Currently working on getting a degree in business online.

References

References available upon request.

Timeline

Barista

Starbucks
05.2021 - Current

High School Diploma -

Davis Connect