Summary
Overview
Work History
Education
Skills
Timeline
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Emily Coakley

Scottsbluff,NE

Summary

Dynamic and accomplished professional with a proven track record at Scotty's Drive Inn, adept in customer service and leadership qualities. Excelled in enhancing operational efficiency and customer satisfaction, evidenced by exceeding performance expectations and reducing employee turnover. Skilled in cash handling and fostering teamwork, consistently delivering results through effective problem-solving and communication. In my time at AJ's I learned how to manage schedules and keep track of the ins and outs of a business from keeping stock and ordering product, to balancing books and processing payments

Overview

3
3
years of professional experience

Work History

Crew Member

Scotty's Drive Inn
08.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Filled in as "acting manager" when there was no manager in the store for up to 4 hours at a time.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
  • Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
  • Completed milkshakes and ice cream desserts for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Office Manager

AJ's Rentals And Landscaping
08.2022 - 08.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents going back to 3 years of documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coordinated special projects and managed schedules.

Crew Trainer

Arbys Resturant
02.2021 - 03.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Tailored instructional methods according to individual learning styles, maximizing comprehension and retention rates among trainees.

Education

High School Diploma -

Gering High School
Gering, NE
04.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Interactive communication skills
  • Flexible Schedule
  • Verbal and written communication
  • Leadership Qualities
  • Telephone Etiquette

Timeline

Crew Member

Scotty's Drive Inn
08.2023 - Current

Office Manager

AJ's Rentals And Landscaping
08.2022 - 08.2023

Crew Trainer

Arbys Resturant
02.2021 - 03.2022

High School Diploma -

Gering High School

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Emily Coakley