Summary
Overview
Work History
Education
Skills
Timeline
Server

Emily Cochran

Ronks,PA

Summary

Proven server at Longhorn Steakhouse, adept in multitasking and guest engagement, enhanced dining experiences through efficient service and a warm approach. Excelled in cash handling and teamwork, significantly contributing to a positive and productive work environment. Skilled in food safety practices and allergy awareness, consistently delivering attentive service and fostering customer loyalty.

Overview

5
5
years of professional experience

Work History

Server

Longhorn Steakhouse
12.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Server

Great American Pub Paoli
05.2019 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Sociology

Shippensburg University of Pennsylvania
Shippensburg, PA

Skills

  • Strong Work Ethic
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Food Running
  • Team Player
  • Reliable and Responsible
  • Multitasking
  • High Energy and Stamina
  • Teamwork and Collaboration
  • Order Accuracy
  • Supply Restocking
  • Food safety practices
  • Performance Improvement
  • Table Bussing
  • Dining area maintenance
  • Allergy awareness
  • Organizational Skills
  • Time Management
  • Effective Communication
  • Food and Beverage Upselling
  • Ramp Certified

Timeline

Server

Longhorn Steakhouse
12.2022 - Current

Server

Great American Pub Paoli
05.2019 - 02.2022

Sociology

Shippensburg University of Pennsylvania

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Emily Cochran