Emily Cochrane
Egg Harbor
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Hostess
Cuzin's Clam Bar
New Brunswick
09.2023 - Current
- Managed reservations using the restaurant's booking system efficiently.
- Trained new host staff on procedures and customer service standards.
- Assisted customers with menu selection and special requests.
- Coordinated with customers to assist them in placing take-out orders.
Waitress
Carangi's Cafe & Deli
Northfield
03.2024 - 08.2025
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness of dining area and food preparation stations.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled cash transactions and managed point-of-sale system effectively.
Hostess
LB1 Steakhouse
01.2021 - 08.2025
- Took reservations, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Waitress
Fitzpatrick's Deli And Steakhouse
09.2021 - 08.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Customer Service Representative
Spoon And Sip
11.2018 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Receptionist
Blakes Gymnastics
02.2021 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
No Degree - Communications
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2026
High School Diploma -
Egg Harbor Township High School
Egg Harbor, NJ06.2022
Skills
- Cool Under Pressure
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- Warm and Welcoming
- Guest Experience Management
- Time Management
- Greeting and Seating Clients
- Telephone Answering
- Organization and Efficiency
Affiliations
Phi Sigma Sigma, Active Member - Sisterhood Development Chairman Assistant
Timeline
Waitress
Carangi's Cafe & Deli
03.2024 - 08.2025
Hostess
Cuzin's Clam Bar
09.2023 - Current
Waitress
Fitzpatrick's Deli And Steakhouse
09.2021 - 08.2022
Receptionist
Blakes Gymnastics
02.2021 - 05.2021
Hostess
LB1 Steakhouse
01.2021 - 08.2025
Customer Service Representative
Spoon And Sip
11.2018 - 08.2021
No Degree - Communications
Rutgers, The State University of New Jersey
High School Diploma -
Egg Harbor Township High School