Emily Cogan
Bethel,OH
Summary
Dependable and ethical office management professional with strong organizational, technical, and customer service skills. Proven track record in optimizing productivity and efficiency across diverse environments, focusing on conflict resolution and creative problem-solving. Expertise in office administration includes managing daily operations and ensuring seamless workflows, while leveraging leadership abilities to enhance team performance. Proficient in office software, scheduling, and resource allocation, driving operational success through strategic support and collaboration.
Overview
10
10
years of professional experience
Work History
Office Manager
Miracle Ear
11.2023 - 02.2025
- Managed office inventory, ordering, and shipment receiving.
- Streamlined check-in/check-out procedures to improve accuracy and organization.
- Reconciled daily billing and payment processing reports.
- Maintained HIPAA compliance while assisting patients with forms and insurance benefit inquiries.
- Handled client communications, appointment scheduling, and record updates.
- Resolved customer concerns promptly while maintaining a professional, calm demeanor.
Customer Service Representative
RDI Marketing
11.2021 - 08.2023
- Supervised large teams to ensure high-quality customer care and adherence to company policies.
- Monitored calls and created performance tracking systems to identify opportunities for improvement.
- Resolved escalated customer complaints to maintain satisfaction and loyalty.
- Coached representatives to deliver professional and courteous service.
- Managed 30+ customer calls per day.
Administrative Shipping Clerk
CLI / Bosch Automotive
08.2019 - 10.2021
- Maintained on-schedule picking and deliveries with accurate SAP data entry.
- Conducted inventory audits and resolved discrepancies.
- Operated forklifts and other equipment to handle outgoing shipments.
- Managed processing of 200+ orders per hour.
Dispatcher
Groneck Total Transportation
10.2017 - 06.2019
- Directed dispatching and tracking of 10–15 fleet vehicles.
- Maintained driver logs and ensured compliance with DOT regulations.
- Reported maintenance issues and communicated with drivers for timely deliveries.
Customer Service Representative / Dispatcher
Castellini
04.2015 - 09.2017
- Managed dispatching and routing for 30 fleet vehicles.
- Provided real-time delivery updates to customers and management.
- Monitored driver status and ensured DOT compliance.
Education
Associate of Arts - Human Resources Management
Indiana Wesleyan University
Marion, IN02.2025
Diploma - General Studies
Lakota West High School
West Chester, OH06.2009
Skills
- Office & Administrative Management
- Customer Service & Call Center Support
- Conflict Resolution & Creative Problem Solving
- Policy & Procedure Development
- HIPAA Compliance
- Microsoft Word, Excel, Outlook
- Professional Communication (oral & written)
- Microsoft Office Suite (Word, Excel, Outlook)
- SAP Inventory Management
- PeopleNet Driver Monitoring
- Office management
Timeline
Office Manager
Miracle Ear
11.2023 - 02.2025
Customer Service Representative
RDI Marketing
11.2021 - 08.2023
Administrative Shipping Clerk
CLI / Bosch Automotive
08.2019 - 10.2021
Dispatcher
Groneck Total Transportation
10.2017 - 06.2019
Customer Service Representative / Dispatcher
Castellini
04.2015 - 09.2017
Diploma - General Studies
Lakota West High School
Associate of Arts - Human Resources Management
Indiana Wesleyan University
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