Emily Coker
Petaluma,California
Summary
Delivering outstanding hospitality and customer service excellence at Rooster Run Golf Course and Baswell Plumbing, I consistently excel in operational efficiency while maintaining high presentation standards. Strong time management and quick decision-making skills, coupled with organizational abilities and teamwork/collaboration expertise, allow me to effectively manage tasks and contribute to team success. Attention to detail and a professional attitude enable exceptional customer support and accurate record-keeping. With approximately 3 years of experience in bookkeeping, customer service, and management, I am a detail-oriented professional ready to make a significant impact.
Overview
2
2
years of professional experience
Work History
Bookkeeping Assistant
Baswell Plumbing
06.2024 - 09.2024
- Controlled daily accounting operations including accounts payable, accounts receivable, and payroll for Baswell Plumbing
- Communicated with vendors and clients to resolve billing discrepancies and maintain strong relationships
- Answered phones and managed all scheduling for service calls
- Utilized accounting software QuickBooks to streamline bookkeeping processes and improve efficiency
- Gained experience in achieving customer service to customers and helping with plumbing issues
- Handled incoming and outgoing mail, packages, and deliveries, ensuring timely distribution
- Responded to client and employee inquiries, contributing information or directing people elsewhere
- Processed and generated invoices for clients, ensuring accuracy and timely delivery
- Maintained detailed billing records and documentation for audits and financial reporting
Golf Course Attendant
Rooster Run Golf Course
07.2022 - 09.2023
- Provided exceptional hospitality services to ensure a positive guest experience
- Gained experience in providing customer service to golfers, including taking payments for green fees and cart rentals
- Performed daily maintenance tasks such as filling ball machines, collecting range balls, raking bunkers, cleaning golf carts, golf balls, bathrooms, equipment, etc
- Developed knowledge of golf course operations, rules and regulations
- Received shipment of new merchandise and restocked shelves accordingly into storeroom and Pro Shop
- Displayed a professional attitude while assisting customers with special requests or complaints
- Offered with driving range operations, including ball retrieval, range setup, and equipment maintenance
- Supplied golfers with loading/unloading equipment, delivering helpful guidance on course layout and conditions
- Maintained cleanliness and organization of pro shop, rental equipment, and course facilities
Education
Bachelor of Science -
University of Oregon
Eugene, OR06.2027
Skills
- Strong work ethic
- Time management
- Decision-making
- Customer assistance
- Payroll processing
- Client billing
- Accounts receivable management
- Financial Reporting
- Data inputting
- Excel functions
- Data cleaning
- Tableau Software
Timeline
Bookkeeping Assistant
Baswell Plumbing
06.2024 - 09.2024
Golf Course Attendant
Rooster Run Golf Course
07.2022 - 09.2023
Bachelor of Science -
University of Oregon
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