Emily Coker
Buda
Summary
With a proven track record at Texas Workforce Commission, I excel in data analysis and team collaboration, enhancing business efficiency by identifying trends. My expertise in Excel and commitment to accuracy have driven significant improvements, showcasing my ability to manage complex datasets and foster productive team environments.
Overview
4
4
years of professional experience
Work History
Plasma Center Technician
Biolife Plasma Services
09.2019 - 01.2021
- Safeguarded donor information by adhering to strict confidentiality policies throughout all aspects of the donation process.
- Achieved compliance with OSHA regulations through rigorous attention to safety protocols both in sample handling and overall facility cleanliness.
- Supported fellow technicians during busy periods or absences, demonstrating adaptability in various roles throughout the center.
- Managed emergency situations effectively, responding quickly to address donor needs or concerns with care and professionalism.
- Contributed to continuous improvement efforts through participation in staff meetings, trainings, and workshops.
- Reduced wait times for donors by efficiently scheduling appointments according to center capacity constraints and individual preferences.
- Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
- Assisted in training new technicians, sharing best practices to ensure consistent quality across the team.
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
- Maintained high-quality standards by performing regular equipment maintenance checks and calibrations.
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
- Monitored vital signs continuously throughout the donation process, promptly addressing any fluctuations or concerns as they arose.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Quality Assurance Supervisor
Texas Rent Relief Program
03.2021 - 11.2022
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
- Optimized workflows by regularly reviewing processes for inefficiencies or redundancies, implementing changes that improved overall productivity.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
- Used software to maintain database of test reports and calibration records.
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
Data Analyst
Texas Workforce Comission
05.2022 - 08.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Increased efficiency in data storage and retrieval by implementing robust database management systems.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
Appeals Officer
Texas Workforce Comission
08.2022 - 11.2023
- Presented comprehensive reports on appeal findings to management, offering recommendations for improvement when necessary.
- Liaised with legal professionals when necessary, ensuring that proper protocol was followed during the appeals process.
- Provided timely and accurate decisions on appeals, ensuring fairness and adherence to established policies.
- Demonstrated adaptability to shifting priorities, effectively managing changing caseloads and handling new issues as they arose.
- Assisted colleagues with complex cases as needed, offering expertise and guidance to achieve favorable outcomes efficiently.
- Managed caseload effectively, prioritizing urgent matters while maintaining attention to detail in all cases handled.
Data Clerk
Rmc Constructors
12.2023 - 01.2024
- Conducted regular database maintenance activities, ensuring optimal performance levels were sustained over time.
- Maintained high-quality data records by consistently updating and organizing information in databases.
- Mastered various software programs for efficient data input and analysis, increasing overall productivity.
- Provided support during audits by supplying accurate documentation of all processed transactions as needed.
- Facilitated seamless communication between departments by providing accurate ad-hoc reports as requested.
- Assisted with the development of standardized procedures for handling sensitive client information, safeguarding confidentiality and privacy concerns.
- Reduced manual workload by automating repetitive tasks through the use of macros and other programming tools.
- Improved data retrieval times with well-organized filing systems, expediting access to critical information.
Education
High School Diploma - High School
Oswego High School
Oswego, IL11.2017
Skills
- Accuracy and precision
- File management
- Typing speed
- Data validation
- Spreadsheet management
- Confidentiality
- Software troubleshooting
- Office administration
- Microsoft office proficiency
- Data entry
- Deadline oriented
- Data collection
- Quality control
- Administrative support
- Document scanning
- Identifying errors
- Data conversion
- Excel expertise
- Performance improvement
- Data entry software
- Bookkeeping
- Spreadsheet creation
- Error detection
Timeline
Data Clerk
Rmc Constructors
12.2023 - 01.2024
Appeals Officer
Texas Workforce Comission
08.2022 - 11.2023
Data Analyst
Texas Workforce Comission
05.2022 - 08.2022
Quality Assurance Supervisor
Texas Rent Relief Program
03.2021 - 11.2022
Plasma Center Technician
Biolife Plasma Services
09.2019 - 01.2021
High School Diploma - High School
Oswego High School
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