Emily Cole
Denham Springs,LA
Summary
Healthcare professional with a strong track record in patient care and member services. Expertise in appointment scheduling, issue resolution, and HIPAA compliance, contributing to streamlined operations and enhanced patient experiences in diverse clinical settings.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Member Services Assistant
Mire Agency LLC
Denham Springs, Louisiana
09.2025 - Current
- Resolved service-related issues and addressed member inquiries efficiently.
- Managed scheduling for member appointments to enhance service delivery.
- Oversaw daily operations, including phone answering and email responses.
- Developed procedures for efficient handling of customer complaints and concerns.
- Acted as primary liaison between members and organization staff.
- Maintained accurate records of transactions and member data.
- Provided technical assistance to members regarding online services and applications.
Medical Assistant PRN
Juban Point Urgent Care
06.2023 - 09.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated patient care through accurate documentation of medical histories, vital signs, and medications, enhancing care continuity.
- Directed patients to exam rooms and addressed questions to ensure readiness for physician examinations.
- Assisted physicians with minor surgeries by preparing operating room and ensuring sterilization of instruments for safe procedures.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Anesthesia Technician
Our Lady Of The Lake Hospital
09.2022 - 11.2022
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Enhanced patient safety by conducting routine inspections and troubleshooting issues with anesthesia machines and devices.
- Executed infection control procedures to uphold cleanliness of anesthesia monitors and apparatuses, contributing to patient safety.
- Ensured sterile anesthesia supplies remained within expiration date to support patient safety.
- Exhibited professionalism and attentiveness in urgent anesthesiology situations, ensuring timely response to emergencies.
- Facilitated safe transports of patients to and from operating rooms and intensive care units. of invasively monitored O.R. and I.C.U. patients.
- Assisted in successful surgeries through effective communication and collaboration with fellow healthcare professionals.
- Performed blood gas analysis, using blood gas analyzing and centrifuge equipment to monitor and determine carbon dioxide, sodium, pH and oxygen saturation in patients.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
Phlebotomist
Our Lady Of The Lake Hospital
02.2022 - 11.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Gathered blood samples from patients using various methods to ensure quality. using various techniques, including vacutainer tubes and syringes, ensuring patient comfort and procedure effectiveness.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed precise handling and storage protocols to ensure specimen integrity during transport.
- Collaborated with medical professionals to verify test orders and optimize sample collection methods for accurate results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
Technical Degree - Phlebotomy
Unitech Training Academy - Lafayette
Baton Rouge, LA12-2021
High School Diploma -
Walker High School
Walker, LA05-2018
Skills
- Patient Scheduling
- Appointment Management
- Member Support
- Member Relations
- Customer Service
- HIPAA Compliance
- Medical terminology
- Patient Assessments
- Issue Resolution
- Data Entry
- Team collaboration
- Patient-centered care
Certification
- PT - Phlebotomy Technician
Timeline
Member Services Assistant
Mire Agency LLC
09.2025 - Current
Medical Assistant PRN
Juban Point Urgent Care
06.2023 - 09.2023
Anesthesia Technician
Our Lady Of The Lake Hospital
09.2022 - 11.2022
Phlebotomist
Our Lady Of The Lake Hospital
02.2022 - 11.2022
Technical Degree - Phlebotomy
Unitech Training Academy - Lafayette
High School Diploma -
Walker High School