Summary
Overview
Work History
Education
Skills
Timeline
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Emily Collins

Glasgow,KY

Summary

Hardworking and reliable manager with strong ability in customer service and development. Offering problem solving, time management and team building. Highly organized, proactive and punctual with team-oriented mentality.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Overview

15
15
years of professional experience

Work History

Leadership and Organizational Developmentional

Afni
Bowling Green, KY
05.2018 - Current
  • Used evidence-based, forward-thinking strategies to bring about and improve change at all levels.
  • Implemented training programs to apply principles of learning and individual differences.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.

Call Center Supervisor

Sitel
Glasgow, KY
05.2010 - 05.2018
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Facilitated individual coaching sessions with CSRs to realign productivity goals.
  • Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
  • Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.

Store Associate

Salvation Army Family Store & Donation Center
Glasgow, KY
06.2009 - 04.2010
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.

Education

Highschool Diploma - General studies

Greater Life Academy
Auburn Hills Michigan
05.2002

Skills

  • Hiring and recruitment support
  • Culture development
  • Project planning
  • MS Office
  • Reliable and trustworthy
  • Friendly, positive attitude
  • People skills
  • Training & Development
  • Teambuilding
  • Decision-making

Timeline

Leadership and Organizational Developmentional

Afni
05.2018 - Current

Call Center Supervisor

Sitel
05.2010 - 05.2018

Store Associate

Salvation Army Family Store & Donation Center
06.2009 - 04.2010

Highschool Diploma - General studies

Greater Life Academy

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Emily Collins