Summary
Overview
Work History
Education
Skills
Timeline
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EMILY COLSTON

Medford,NJ

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

16
16
years of professional experience

Work History

Travel Advisor

Wishlist Travel Collective
01.2022 - Current
  • Designed customized travel itineraries based on client preferences and budget constraints.
  • Managed booking processes for flights, accommodations, and activities using industry-specific software.
  • Conducted ongoing market research to identify emerging travel trends and destination insights.
  • Provided expert advice on visa requirements, travel insurance, and safety regulations for various destinations.
  • Developed strong relationships with vendors to secure competitive rates and exclusive offers for clients.
  • Trained junior staff on best practices in customer service and effective communication strategies.
  • Led initiatives to improve operational efficiency by streamlining booking procedures and documentation workflows.
  • Evaluated client feedback to implement service enhancements and ensure a superior travel experience.
  • Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
  • Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.

Sales Associate

Dilorenzo Realty Group
01.2012 - Current
  • Guided clients through property transactions, ensuring compliance with local regulations and industry standards.
  • Developed marketing strategies to promote listings across multiple platforms, enhancing visibility and interest.
  • Negotiated contracts effectively, advocating for client needs while maintaining professional relationships with all parties.
  • Conducted detailed market analysis to provide clients with informed pricing and investment guidance.
  • Coordinated open houses and property showings, creating engaging experiences for potential buyers and sellers.
  • Analyzed client feedback to refine service offerings, driving improvements in customer satisfaction and retention rates.
  • Implemented technology solutions for document management and communication, streamlining operational efficiency in workflows.
  • Demonstrated strong knowledge of local neighborhoods, schools, and amenities to provide clients with valuable insights for making informed decisions.
  • Expanded clientele base through referrals, social media presence, and targeted marketing efforts.
  • Educated clients on market trends, financing options, and the home buying process to empower informed decisionmaking.
  • Built long-lasting relationships with clients through excellent customer service and a genuine passion for helping others.
  • Showcased properties effectively using high-quality photos, virtual tours, engaging descriptions tailored to the target audience.
  • Negotiated favorable contract terms for clients by leveraging market research and strong communication skills.
  • Strengthened negotiation skills to secure the best possible deals for both buyers and sellers.

Administrative Assistant

MCE Enterprise
03.2015 - 02.2020
  • Managed scheduling and calendar coordination for executives, ensuring efficient use of time and resources.
  • Streamlined office procedures to enhance workflow efficiency and improve team collaboration.
  • Developed and maintained filing systems, ensuring easy access to important documents and data integrity.
  • Prepared reports and presentations, effectively communicating information to stakeholders in a clear manner.
  • Coordinated meetings and events, handling logistics to ensure successful execution of projects.
  • Assisted with budgeting processes, tracking expenses, and providing financial summaries for decision-making.
  • Implemented digital tools to automate routine tasks, reducing manual workload and improving overall productivity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

CEO Michael Harris

Best Sports Consultants- Sports Marketing agency (NFL,NBA)
01.2010 - 01.2012
  • Conducted comprehensive market research to identify emerging trends and opportunities in the sports marketing landscape.
  • Developed and executed targeted marketing campaigns to enhance brand visibility and customer engagement.
  • Collaborated with cross-functional teams to create integrated marketing strategies that drive business growth.
  • Oversaw project timelines and deliverables, ensuring alignment with overall marketing objectives.
  • Coordinated influencer partnerships to increase brand awareness among target audience segments.
  • Strengthened brand reputation, effectively managing public relations efforts and addressing customer concerns.
  • Established positive relationships with key industry contacts through regular networking events, conferences, and workshops.

Education

BA - Urban Planning and economic development

University of New Orleans
01.2014

High school - undefined

Pennsauken High school
01.2008

Skills

  • Excellent customer service
  • File organization
  • Appointment scheduling
  • Recordkeeping
  • Verbal communication
  • Data organization
  • Deadline oriented
  • Calendar management
  • Correspondence writing
  • Spreadsheets
  • Client relations
  • Team player attitude
  • Advanced itinerary planning
  • Exceptional communication
  • Budgeting and financial skills
  • Marketing know-how
  • Strong interpersonal skills
  • Travel arrangements
  • Itinerary planning
  • Administrative tasks
  • Regulations and compliance
  • Data entry
  • Computer skills
  • Office administration

Timeline

Travel Advisor

Wishlist Travel Collective
01.2022 - Current

Administrative Assistant

MCE Enterprise
03.2015 - 02.2020

Sales Associate

Dilorenzo Realty Group
01.2012 - Current

CEO Michael Harris

Best Sports Consultants- Sports Marketing agency (NFL,NBA)
01.2010 - 01.2012

High school - undefined

Pennsauken High school

BA - Urban Planning and economic development

University of New Orleans

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EMILY COLSTON