Summary
Overview
Work History
Education
Skills
Certification
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Emily Conn

Burkburnett,TX

Summary

Dynamic leader and analytical problem-solver with a proven track record in team building, leadership, and motivation. Exceptional at fostering customer relations and cultivating strong partnerships to enhance collaboration and drive success. Demonstrates independent decision-making and sound judgment to propel organizational growth while effectively training employees and implementing structured approaches for planning, scheduling, and customer service. Recognized for adaptability, creativity, and a results-oriented mindset, dedicated to making impactful contributions that align with and advance organizational objectives.

Overview

5
5

Years of retail experience

1
1
Certification

Work History

Store perishable manager

DG Market
12.2023 - 06.2025
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
  • Performed routine inventory audits to ensure precise stock levels and reduce shrinkage.
  • Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Demonstrated excellent communication skills through effective verbal, written, and interpersonal interactions
  • Took initiative to identify areas for process improvement or efficiency gains
  • Worked collaboratively within a team environment, to achieve common goals/objectives
  • Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked
  • Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
  • Participated in store merchandising activities such as setting up displays or arranging promotional signage
  • Contributed to loss prevention efforts by monitoring for theft or suspicious activity on the sales floor
  • Assisted in training new retail associates on company policies, procedures, and customer service standards
  • Developed strong product knowledge across multiple departments to provide comprehensive assistance to customers
  • Mentored new hires during their initial training period, helping them quickly become productive team members
  • Proactively identified opportunities for process improvement within the store operations workflow
  • Assisted with periodic inventory audits ensuring accurate stock counts and identifying discrepancies
  • Assisted in visual merchandising efforts, ensuring that displays were visually appealing and aligned with brand standards
  • Suggested process improvements that resulted in increased efficiency during peak hours
  • Maintained accurate cash register records, including daily reconciliation and deposit preparation
  • Utilized effective time management skills to prioritize tasks and meet deadlines consistently
  • Demonstrated flexibility by adapting quickly to changing business needs or unexpected situations
  • Participated in ongoing training programs to enhance product knowledge, sales techniques, and customer service skills
  • Built strong relationships with repeat customers through personalized interactions and tailored recommendations
  • Maintained confidentiality when handling sensitive information such as credit card details or personal data

Independent Contractor

self employed
04.2023 - 01.2024
  • Ensured exceptional service quality on diverse platforms including Doordash, Uber, Field Agent, and Clickworker.
  • Ensured prompt delivery of customer orders.
  • Participated in shop and deliver orders fulfilling customer orders in store then delivering the orders to their door
  • Completed mystery shopping tasks, adhering to all outlined standards.
  • Aided in strategic planning and pricing by analyzing and photographing store displays and products.

Retail Sales Associate

AutoZone
08.2022 - 03.2023
  • Handled customer payments at front registers.
  • Guided customers in identifying necessary parts for accurate vehicle repairs.
  • Utilized diagnostics tool for running codes on customer vehicles.
  • Performed installation of essential vehicle parts including wipers, lights, and batteries.
  • Provided assistance to customers with their questions.
  • Ensured merchandise was stocked and aligned properly in retail and backroom areas.
  • Ensured accuracy of sales tags and planograms.
  • Maintained orderly presentation of items in retail space and ensured store cleanliness

Auto Parts Delivery Driver

AutoZone
08.2022 - 02.2023
  • Supported commercial customers in sourcing required parts.
  • Managed phone inquiries with professionalism.
  • Handled commercial order transactions promptly, retrieving necessary parts from affiliated locations as needed to fulfill.
  • Ensured shelves were fully stocked.
  • Ensured commercial vehicle was consistently clean and well-maintained.
  • Delivered automotive parts efficiently to multiple locations, ensuring timely service and customer satisfaction.
  • Utilized GPS technology to navigate routes effectively, reducing delivery times and fuel consumption significantly.
  • Navigated high traffic areas safely while maintaining focus on efficient delivery times.
  • Fostered positive relationships with local businesses by consistently providing reliable service.
  • Assisted with store operations when necessary, providing exceptional customer service and product knowledge to clients.
  • Demonstrated flexibility in accommodating last-minute changes or additional stops as needed.
  • Determined parts needed by analyzing information and descriptions provided by customer.
  • Pulled parts off store shelves to fill customer orders.
  • Checked parts computer for stock items and initiated special orders.

Team Member

Arby's
06.2022 - 07.2022
  • Ensured store was well-stocked and tidy.
  • Operated fryers and assembled sandwiches to fulfill a high volume of customer requests in a timely manner
  • Processed customer payments accurately
  • Handled drive-thru operations and ensured efficient order processing.

Lead Cashier

Comanche Nation Smoke Shop
02.2022 - 06.2022
  • Lead cashier on overnights
  • Operated point-of-sale system to complete transactions
  • Maintained well stocked shelves and coolers.

Team Member

Arby's
07.2020 - 02.2022
  • Stocked and cleaned store,
  • Prepared and cooked food items
  • Processed payments accurately.
  • Assembled sandwiches efficiently in a fast-paced environment.
  • Operated drive-thru window and headset.

Education

High school diploma - undefined

Harrell Accelerated Learning Center
Wichita Falls, TX
01.2009

Skills

  • Computer skills including Microsoft Word and Powerpoint
  • Food Safety
  • Team management
  • Retail Sales
  • Retail management
  • Merchandising, Setting Displays and Stocking (5 years)
  • Phone etiquette
  • Organizational skills
  • Inventory management
  • Cash handling and management skills including POS sysyem opertaions, discrepancy reconciliation and performing deposits
  • Communication skills
  • Typing
  • Auto Parts Knowledge (3 years)
  • Daily operations management
  • Assistant manager experience
  • Department recordkeeping
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Effective communication
  • Adaptability and flexibility
  • Order picking and processing
  • Work Planning and Prioritization
  • Mentoring and training
  • Continuous improvement
  • Customer relations
  • Task delegation
  • Workload management
  • Retail operations
  • Policy enforcement
  • Strategic thinking
  • Verbal and written communication

Certification

  • Valid Texas Driver's License
  • December 2021 to May 2029
  • Food Handler Certification
  • July 2023 to July 2026
  • Learn2serve Texas Food Handler's certification from 360training.com Certificate #: L2S-TX-FH-000021064734
  • Completed 07/20/2023
  • Expires 07/19/2026

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Emily Conn