Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Emily Connell

Winterville,NC

Summary

Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Costal plains restaurants
Greenville, NC
08.2019 - Current
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Prepared weekly schedules for staff members based on their availability.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Motivated and led team members to work together to achieve targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Met business targets with streamlined operations strategies.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Team Member

Skyzone trampoline park
Fredericksburg, VA
05.2019 - 05.2020
  • Provided instruction to clients on proper rock climbing techniques and safety protocols.
  • Ensured that all participants followed safety precautions while engaged in activities.
  • Conducted daily inspections of ropes, harnesses, helmets, carabiners, slings, anchors. prior to each climb.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.

Team Trainer

Burger King
King George, VA
05.2017 - 09.2018
  • Provided guidance to team members on best practices in customer service.
  • Collaborated with management to identify areas of improvement in organizational processes.
  • Tracked attendance records for all team trainings and reported results to supervisors.
  • Maintained up-to-date knowledge of relevant technologies used by the organization.
  • Provided support to other trainers in delivering courses or workshops as needed.

Education

Associates - Dental Hygiene

Wayne Community College
Goldsboro, NC
05-2027

Certificate - Medical Office Administration/ Dental Office

Wayne Community College
Goldsboro, NC
05-2024

Associates - General Studies of Dental Hygiene

Cape Fear Community College
Wilmington, NC
05-2023

Associate of Arts - General Education

Germanna Community College
Spotsylvania, VA
05-2020

Associates - Administration of Justice

Germanna Community College
Spotsylvania, VA
05-2020

Skills

  • Training and development skill
  • Business Development
  • Business operations knowledge
  • Workflow Coordination
  • Team leadership strength
  • Employee Scheduling
  • Sales Forecasting
  • Staff Management and Development
  • Budgeting and cost control

Languages

English
Native/ Bilingual
Spanish
Limited
American sign language
Elementary

Certification

  • Medical office Administration / Dental Office
  • ServSafe certified

Affiliations

  • Car Enthusiast
  • Home Decor
  • Gamer
  • Cats
  • Music

Accomplishments

  • Deans list
  • Pell Grant
  • Selected to get my own store to run as a general manager
  • Top schedule maker
  • Fastest growing employee

References

References available upon request.

Timeline

Assistant General Manager

Costal plains restaurants
08.2019 - Current

Team Member

Skyzone trampoline park
05.2019 - 05.2020

Team Trainer

Burger King
05.2017 - 09.2018

Associates - Dental Hygiene

Wayne Community College

Certificate - Medical Office Administration/ Dental Office

Wayne Community College

Associates - General Studies of Dental Hygiene

Cape Fear Community College

Associate of Arts - General Education

Germanna Community College

Associates - Administration of Justice

Germanna Community College

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Emily Connell