Emily Cook
Cary,NC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Manager
UNC Athletics, ROCKY TOP CATERING
Raleigh , NC
2017.01 - Current
- Started as server and bartender back in 2017 before promotion in 2021 as Operations Manager for UNC athletics department
- With this job I've have gained 5 years of experience in, excellent customer service, hot and cold food safety, f&b inventory, safety and protocols of kitchen equipment, employee scheduling, and order fulfillments.
- Devised processes to boost long-term business success and increase profit levels.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
ASSISTANT CATERING MANAGER
Durham Bulls Athletic Park
Durham , NC
2019.01 - 2019.09
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction at DBAP.
- Orchestrated positive customer experiences by overseeing every area of BOH and FOH operations.
- Handled catering scheduling, ordered food and planned events.
- Hired and trained both permanent and temporary staff members.
CUSTOMER SERVICE AGENT
CONDUENT
Raleigh , NC
2018.05 - 2018.10
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Facilitated communications through management of inbound and outbound customer calls.
GENERAL MANAGER
CAR WASH LODGE, CARY/MORRISVILLE
, NC
2015.01 - 2017.01
- Started selling car washes to local customers to increase sales revenue and exposure to company.
- Within 6 months, I was promoted to General Manager
- As General Manager, my duties included: control labor/revenue percentages, manage employees and equipment inside car wash, and focusing on customer service on and off site.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Customer Service Representative
CAROLINA AUTO SPA
Apex , NC
2013.01 - 2015.01
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Athens Drive High School
Raleigh, NC2013
Skills
- Hospitality Management
- Inventory Management
- Fast working
- Very detail oriented
- Outstanding written and oral communication
- Knowledge in Microsoft Office (Word, Excel, PowerPoint)
- Highly dependable
- Department Oversight
- Training Management
- Customer Service Management
- Staff Scheduling
- POS Terminal Operations
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
ASSISTANT CATERING MANAGER
Durham Bulls Athletic Park
2019.01 - 2019.09
CUSTOMER SERVICE AGENT
CONDUENT
2018.05 - 2018.10
Operations Manager
UNC Athletics, ROCKY TOP CATERING
2017.01 - Current
GENERAL MANAGER
CAR WASH LODGE, CARY/MORRISVILLE
2015.01 - 2017.01
Customer Service Representative
CAROLINA AUTO SPA
2013.01 - 2015.01
High School Diploma -
Athens Drive High School
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