Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Cook

Caro,MI

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

15
15
years of professional experience

Work History

Supervisor Customer Service - USPS

United States Post Office
06.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.

PTF Clerk

United States Post Office
03.2016 - 06.2023
  • Enhanced workplace safety by maintaining a clean and organized work environment.
  • Maintained up-to-date knowledge of USPS regulations to provide accurate information to customers regarding mailing options and pricing.
  • Managed inventory levels for postal supplies, ensuring adequate stock was available for daily operations without excess waste or shortages.
  • Contributed to the achievement of service metrics targets by consistently meeting deadlines for mail processing and delivery.
  • Increased productivity by streamlining sorting procedures for incoming and outgoing mail.
  • Managed high volumes of mail during peak seasons while maintaining a strong focus on customer satisfaction.
  • Provided top-notch service to customers with timely processing of money orders, passport applications, and other postal products.
  • Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mailroom functions.
  • Improved customer satisfaction by providing efficient and accurate postal services.
  • Adhered strictly to privacy regulations when dealing with sensitive customer information or confidential materials.
  • Handled difficult customer situations calmly, resolving issues effectively without escalation or negative impact on operations.
  • Developed positive relationships with customers through friendly interactions, gaining trust and loyalty over time.
  • Optimized efficiency by quickly adapting to changes in USPS policies, processes, and technology updates.
  • Reduced errors in mail delivery by diligently checking addresses and postage requirements for accuracy.
  • Operated automated sorting equipment proficiently, reducing manual labor efforts required for package handling tasks.
  • Assisted in training new employees on proper procedures for handling mail and packages, ensuring consistency in quality of service.

Supervisor/Sales Associate Supervisor

Peebles Department Store
12.2014 - 03.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Office Assistant

Michigan Cranberry Company
08.2014 - 12.2014
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.

Parts Delivery Driver/Car Detailer

Curtis Chrysler
03.2012 - 08.2013
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
  • Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.

Waitress/Line Cook

Beagios
04.2010 - 12.2011
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

No Degree - Digital Photography

The Art Institute of Michigan
Novi, MI

High School Diploma -

Kingston High School
Kingston, MI
06.2010

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Inventory Control
  • Staff Development
  • Staff Discipline
  • Operations Management
  • Process Improvement
  • Schedule development
  • Policy Enforcement
  • Inventory Oversight
  • Expectation setting
  • Business Administration
  • Financial Management
  • Business Development
  • Teamwork and Collaboration
  • Problem-Solving

Timeline

Supervisor Customer Service - USPS

United States Post Office
06.2023 - Current

PTF Clerk

United States Post Office
03.2016 - 06.2023

Supervisor/Sales Associate Supervisor

Peebles Department Store
12.2014 - 03.2016

Office Assistant

Michigan Cranberry Company
08.2014 - 12.2014

Parts Delivery Driver/Car Detailer

Curtis Chrysler
03.2012 - 08.2013

Waitress/Line Cook

Beagios
04.2010 - 12.2011

No Degree - Digital Photography

The Art Institute of Michigan

High School Diploma -

Kingston High School

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Emily Cook