Emily Cooper
Boiling Springs,SC
Summary
Accomplished in enhancing patient experiences and streamlining registration processes at Bon Secours - St Francis Downtown, I leverage expertise in electronic recordkeeping and insurance verification with a compassionate approach to patient relations. Demonstrated leadership in healthcare settings, achieving significant improvements in efficiency and patient satisfaction. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Patient Registration Representative
Bon Secours - St Francis Downtown
10.2019 - 03.2021
- Imaged and scanned patient and registration documentation into electronic patient records.
- Gathered patient demographic information and documented into chart.
- Scanned insurance cards and other documentation into chart.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Contributed to a positive work environment by fostering strong team relationships and demonstrating excellent problem-solving skills when addressing challenges within the department.
- Collaborated with clinical staff to ensure seamless coordination between departments during patient transfers or admissions from emergency situations.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Medical Assistant
Pain Management Associates
02.2015 - 08.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered phone calls in a professional manner, offering assistance where needed, and documenting outcome in the chart.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Restaurant Manager
Chick-fil-A
01.2013 - 02.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Restaurant Manager
Bojangles' Famous Chicken 'n Biscuits
01.2011 - 01.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
No Degree - Nursing
Greenville Technical College
Greenville, SC05.2026
Skills
- Insurance Verification
- Payment Collection
- Patient confidentiality
- Patient Relations
- Appointment Scheduling
- Professionalism and Ethics
- Electronic Recordkeeping
- Resourcefulness and Initiative
- Healthcare industry understanding
- Cross-cultural sensitivity
- Data Entry
- Data entry proficiency
- Medical terminology knowledge
- HIPAA Compliance
- Time Management
- Computer Proficiency
- Clerical Support
- Customer Service
- Collaboration and Teamwork
- Adaptable and Flexible
- Critical Thinking
- Prescription Refills
- Medical Charting
- Bookkeeping
- Staff Leadership
- CPR Certified
- Problem-Solving
- Taking Client Histories
Timeline
Patient Registration Representative
Bon Secours - St Francis Downtown
10.2019 - 03.2021
Medical Assistant
Pain Management Associates
02.2015 - 08.2019
Restaurant Manager
Chick-fil-A
01.2013 - 02.2015
Restaurant Manager
Bojangles' Famous Chicken 'n Biscuits
01.2011 - 01.2013
No Degree - Nursing
Greenville Technical College
Similar Profiles
Logan BarnesLogan Barnes
Registered Nurse at Bon Secours St. Francis Downtown Emergency RoomRegistered Nurse at Bon Secours St. Francis Downtown Emergency Room
Ashley McClureAshley McClure
Certified Surgical Technologist at Bon Secours Hospital, St. Francis EastsideCertified Surgical Technologist at Bon Secours Hospital, St. Francis Eastside
Stephanie GreenStephanie Green
RN at Bon Secours St. Francis HospitalRN at Bon Secours St. Francis Hospital