EMILY B. COPE
Summary
Driven and client-focused professional with a background in event planning, sales, and high-end hospitality. Skilled in leading large teams, executing events from vision to production, and building meaningful client relationships. Known for clear communication, creative problem-solving, and delivering polished, high-touch experiences under pressure.
Overview
2
2
years of professional experience
Work History
Restaurant Manager
Hillstone Restaurant Group
01.2024 - 01.2025
- Led daily operations and managed 160+ FOH/BOH staff, driving consistent execution of high service standards in a fast-paced, high-revenue environment
- Streamlined scheduling, onboarding, and training processes, increasing team efficiency and reducing shift gaps and service delays
- Optimized inventory systems and vendor coordination, minimizing waste and ensuring seamless supply flow across all departments
- Contributed to P&L oversight for a $60K+/day restaurant, helping identify cost-saving opportunities and improve operational margins
- Elevated guest satisfaction by implementing high-touch service strategies that consistently exceeded expectations and increased repeat visits
Maitre D’
Hillstone Restaurant Group
01.2023 - 01.2024
- Delivered personalized guest experiences that strengthened loyalty and elevated brand reputation
- Proactively supported training, conflict resolution, and team leadership beyond core responsibilities
Education
Bachelor of Arts - Music, Peace and Conflict Studies
Colgate University
Hamilton, NY2022
Skills
- Hospitality & Operations: Client relationship building Personalized service delivery Upselling and clienteling strategies Authentic communication Conflict resolution Customer retention Sales performance analysis Public speaking Team training and coaching Scheduling and staffing Adaptability
- Event Planning & Management: Event coordination Timeline and logistics management Team leadership Venue and vendor relations Talent booking Guest experience design Grassroots and digital marketing On-site problem solving Budget and resource management
- Software: Microsoft Office (Word, Excel, PowerPoint) Google Workspace Canva CRM platforms (Salesforce, HubSpot) Tripleseat Social media platforms (Instagram, TikTok, Meta Business Suite) Slack
Leadership & Event Management
Musical Director
The Swinging ‘Gates · 2021–2022
- Directed the artistic and operational vision of a 20-member a cappella group, arranging 25+ pieces, managing rehearsals, and overseeing performance logistics
- Produced six concerts per semester and a full-length album, blending passion with professionalism
Co-Creator & Director of Events
The MatX · 2018–2022
- Founded and led a live concert series, managing all event logistics, performer coordination, and grassroots marketing
- Grew audience engagement through creative promotion and team leadership, establishing a consistent, high-quality experience
Membership Vice President
Gamma Phi Beta · 2021–2022
- Increased new member recruitment by 15% through strategic outreach and values-based marketing
- Planned and executed multi-day recruitment events for 200+ participants, integrating DEI practices into outreach and programming
Timeline
Restaurant Manager
Hillstone Restaurant Group
01.2024 - 01.2025
Maitre D’
Hillstone Restaurant Group
01.2023 - 01.2024
Bachelor of Arts - Music, Peace and Conflict Studies
Colgate University
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