Emily Copeland
Middleton
Summary
Prior Administrative clerk with years of salon scheduling experience. Salon experience and teamwork building. Quick and eager to learn newest hair tricks and always on top of new trends.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
Veterans Affairs Medical Center
04.2021 - 05.2023
- Coordinated scheduling for multiple departments, optimizing resource allocation and minimizing conflicts.
- Developed and maintained scheduling templates to enhance efficiency and streamline processes.
- Facilitated communication between teams to ensure alignment on schedules and project timelines.
- Analyzed scheduling data to identify trends and recommend improvements to workflows.
- Trained junior staff on scheduling protocols, fostering knowledge sharing and enhancing team performance.
- Implemented automated scheduling tools, improving accuracy and reducing manual errors.
Emergency Medical Technician
Paratech Ambulance Services
01.2020 - 11.2020
- Assess injuries, administer emergency medical care, and extricate trapped individuals. Transport injured or sick persons to medical facilities.
- Advanced medical terminology expertise.
- Able to perform a variety of diagnostic support duties using collected knowledge of the major body systems to provide patient care and ensure appropriate patient handling.
- Capable of adequately conducting complete assessments using advanced knowledge of topographic anatomy.
- Complete EMT-B duties by identifying and handling trauma and/or medical emergencies using knowledge and skills of emergency medicine techniques.
Barista
Cafe Maya Coffee Shop
08.2018 - 12.2019
- Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
- Generate and serve drinks to patrons, directly or through waitstaff.
- Able to follow oral instructions.
- Properly interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Receptionist
Studio Z Salon
07.2017 - 07.2018
- Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Administrative duties include scheduling appointments, providing information regarding activities conducted at establishment and location of departments, relay incoming, outgoing, and interoffice calls. May supply information to calls and record messages.
- Competently operate telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.
- Receive payment and record receipts for services.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Maintain and update appointment calendars.
- Able to enter administrative data on computer systems.
Certified Nursing Assistant
Health and Rehabilitation Of North Seattle
01.2016 - 06.2017
- Provide routine, personal healthcare, such as bathing, dressing, or grooming, to elderly, convalescent, or disabled persons in the home of patients or in a residential care facility. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, and administering medications as directed by physician.
- Ability to provide a range of patient/resident care and contribute to the completion of the nurse care plan and recovery of patients/residents.
- Ability to communicate effectively with patients/residents, their families, and other health professionals.
- Enter specific information onto patients’ records using a computerized patient record system.
- Observe patients’ conditions, measuring and recording vital signs, and report changes to professional staff.
Horizontal Construction Engineer
US Army
06.2010 - 10.2015
- Operate one or several types of power construction equipment, such as motor graders, bulldozers, scrapers, compressors, hydraulic excavators, shovel tractors, or front-end loaders, to excavate, move, and grade earth; erect structures, or pour concrete or other hard-surface pavement. May repair and maintain equipment in addition to other duties.
- Utilize equipment to push and grade or load and relocate material such as earth, riprap, and gravel.
- Ability to drive and operate safely without more than normal supervision.
- Able to interpret instructions related to mobile equipment operation.
- Reliability in skills of a heavy equipment operator.
Human Resources Specialist
US Army
11.2011 - 12.2013
- Plan, direct, and coordinate human resource management activities of company operations to maximize the strategic use of human resources and functional maintenance. Administrative duties include maintaining medical records, personnel files, and monthly required documentation.
- Scheduling, canceling, rescheduling appointments.
- Unassisted ability to set precedence of importance and organize work to meet deadlines.
- Ability to communicate effectively, attentively, by phone, electronically, in person, and in writing.
- Operate office equipment such as copiers, and phone systems and use computers for spreadsheet, word-processing, database management, and other applications.
- Able to effectively operate Microsoft Office computer programs in all professional settings listed below: Word, Works, Excel, Power Point, Outlook, and Paint.
- Orchestrated collaborative meetings between supervisory staff.
Dietary Aide
Oakwood Prairie Ridge
12.2008 - 04.2010
- Assist dietitians in the provision of food service and nutritional programs. Under the supervision of dietitians, may plan and produce meals based on established guidelines, assist in feeding patients, and teach principles of food and nutrition.
Education
Certificate - Cosmetology
Academy of Beauty Professionals
Madison, WIParamedic Certification Course - undefined
Madison Area Technical College
Madison, WI11.2020
Emergency Medical Technician Certificate - undefined
Madison Area Technical College
Madison, WI03.2019
General Studies - undefined
Madison Area Technical College
Madison, WI06.2018
Pre-Nursing Requisites - undefined
North Seattle College
Seattle, WA01.2017
General Studies - undefined
Central Texas College
Fort Polk, LA01.2014
Military Science - undefined
Military Service School
Fort Leonard Wood, MO10.2011
High School Diploma - undefined
DeForest Area High School
DeForest, WI06.2010
Skills
- Clerical, Office and Administrative support experience
- Personnel and Human Resources skills
- Typing 65 - 75 Words Per Minute
- Making decisions and solving problems
- Documenting or Recording information
- Oral, Writing and Reading comprehension
- Goal setting and meeting goals
- Team and Project management
- Cosmetology Skills
- Cosmetology skill building
- Cosmetology
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
Certification
- Licensed Emergency Medical Technician - Certified EMT in the state of Wisconsin.
- ACLS, BLS, and CPR Certified.
- Certified Nursing Assistant - State of Washington.
- Combat Action Badge - Awarded in Afghanistan, 2014.
- Army Commendation Medal - For exceptionally meritorious service while serving as a heavy equipment operator.
- Military Outstanding Volunteer Service Medal - For community service and support to make an impact on the young men and women of our future.
- Construction Equipment Operator Certification.
- High Honors Program - For consistently maintaining a GPA over 3.5.
- Army Achievement Medal - For outstanding experience while assigned to 687TH Engineer Company, 46TH Engineer Battalion, and the United States Army.
- Army Achievement Medal - Recognition for constructing data entry documentation file templates used for 1,000+ people.
- HIPAA Training Certification.
- FEMA: IS -700, IS-800, ICS 100, ICS 200 Certification.
- Equal Opportunity Training Certification.
- Sexual Harassment Training Certification.
- Good Conduct Medal - For exemplary behavior, efficiency and fidelity in active federal military service.
- Awareness Training Certification - Level 1.
- Self Development Certification - Level 1.
- Drivers Training Badge - For maintaining consistent drivers safety.
Timeline
Scheduling Specialist
Veterans Affairs Medical Center
04.2021 - 05.2023
Emergency Medical Technician
Paratech Ambulance Services
01.2020 - 11.2020
Barista
Cafe Maya Coffee Shop
08.2018 - 12.2019
Receptionist
Studio Z Salon
07.2017 - 07.2018
Certified Nursing Assistant
Health and Rehabilitation Of North Seattle
01.2016 - 06.2017
Human Resources Specialist
US Army
11.2011 - 12.2013
Horizontal Construction Engineer
US Army
06.2010 - 10.2015
Dietary Aide
Oakwood Prairie Ridge
12.2008 - 04.2010
Paramedic Certification Course - undefined
Madison Area Technical College
Emergency Medical Technician Certificate - undefined
Madison Area Technical College
General Studies - undefined
Madison Area Technical College
Pre-Nursing Requisites - undefined
North Seattle College
General Studies - undefined
Central Texas College
Military Science - undefined
Military Service School
High School Diploma - undefined
DeForest Area High School
Certificate - Cosmetology
Academy of Beauty Professionals