Emily Copenheaver
Columbus,OH
Summary
Dynamic professional with experience as a Student Manager at Ohio State Catering, excelling in resource coordination and student engagement. Proven problem-solver with strong verbal communication skills, enhancing service quality and client satisfaction. Recognized for effectively managing events and fostering teamwork, ensuring operational excellence in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Student Manager
Ohio State Catering
08.2024 - Current
- Coordinated communication between students and faculty to enhance engagement and support.
- Implemented feedback mechanisms to identify areas for service improvement and student satisfaction.
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
- Set up and tore down events in the Ohio State Union and served large events
- Interacted with clients to provide the best experience
Shift Leader
Subway
11.2022 - 08.2024
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels and organized supplies for efficient workflow.
- Ensured compliance with health and safety regulations during daily operations.
- Supported shift management by communicating effectively with team members and supervisors.
- Handled customer inquiries, providing excellent service to enhance satisfaction rates.
- Completed cash and credit card transactions accurately using POS software.
Education
Bachelor of Science - Health Sciences
The Ohio State University
Columbus05-2027
Gahanna Lincoln High School
Gahanna05-2024
Skills
- Resource coordination
- Preventive Maintenance
- Student engagement
- Positive attitude
- Problem-solving
- Strong verbal and written communication
Timeline
Student Manager
Ohio State Catering
08.2024 - Current
Shift Leader
Subway
11.2022 - 08.2024
Bachelor of Science - Health Sciences
The Ohio State University
Gahanna Lincoln High School
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